Inside Service Manager

Mitsubishi Electric Power Products, Inc.; Warrendale (Allegheny County); Presencial; USD 100.000 - 140.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

401(k) retirement plan

Paid time off

Career development

Wellness program

Descripción de la vacante

Mitsubishi Electric Power Products, Inc. (MEPPI) is seeking an experienced Inside Service Manager for the Service Center Division in Warrendale, PA. This leadership role drives service sales, coordination, parts support, and field warranty operations to improve customer satisfaction and division growth.

You will lead pricing, quotes, service processes, and collaboration with Sales and legal teams, while developing staff and optimizing service delivery and efficiency across the organization.

Formación

• Bachelor’s degree in Business or related field.
• Minimum of 5 years of experience selling power or utility-related products and services.
• Minimum of 3 years of management experience.
• Or an equivalent combination of education and experience.

Responsabilidades

• Lead Inside Service Operations: manage pricing, quotes, parts support, and service coordination for internal and external customers.
• Develop Service Processes & Procedures: establish policies and work instructions for data capture, reporting, and transaction processing.
• Support Commercial & Contract Activities: review terms and advise with Service Product Line Manager and legal resources.
• Drive Operational Excellence: monitor and improve pricing, inventory, service delivery, and sales priorities.
• Develop & Lead Teams: supervise staff, provide training, coaching, and performance reviews.
• Collaborate with Sales Organizations: participate in customer meetings, gather pricing intelligence, review bids.
• Manage Service Partner Relationships: maintain relationships with service providers and channel partners.
• Track Performance & Results: monitor metrics and prepare reports on progress.
• Oversee Customer Escalations: manage escalation procedures and reporting to improve service delivery.
• Review Quotes & Purchase Orders: ensure accuracy and LOA-compliant approvals.
• Promote Division Excellence: support the image of SCD with customers and vendors.

Conocimientos

Negotiation

Customer service

Analytical skills

Problem solving

Team leadership

Project management

Educación

Bachelor’s degree in Business or related field

Herramientas

ERP systems

CRM systems

MS Office

Descripción del empleo

Position: Inside Service Manager – Service Center Division (SCD)

MEPPI’s Service Center Division (SCD) is seeking an experienced and customer-focused Inside Service Manager to lead all aspects of inside service sales, service coordination, parts support, and field warranty operations. In this leadership role, you will drive service excellence, optimize operational efficiency, oversee customer support processes, and develop strategies that enhance customer satisfaction while supporting division growth objectives.

What You’ll Do

• Lead Inside Service Operations: Manage the processes, systems, and resources of the Inside Service team to provide pricing, quoting, parts support, and service coordination for internal and external customers.
• Develop Service Processes & Procedures: Establish and maintain policies, procedures, and work instructions that ensure accurate data capture, reporting, and transaction processing across all business systems.
• Support Commercial & Contract Activities: Review and advise on service terms and conditions while collaborating with the Service Product Line Manager and legal resources as needed.
• Drive Operational Excellence: Monitor, evaluate, and improve service processes related to pricing, quoting, inventory management, service delivery, and sales priorities to enhance quality, efficiency, and customer satisfaction.
• Develop & Lead Teams: Manage staff in accordance with Company policies and procedures; provide training, cross-training, coaching, continuing education opportunities, performance reviews, and compensation recommendations.
• Collaborate with Sales Organizations: Work closely with Inside Sales and Outside Sales teams by participating in customer meetings, gathering market pricing intelligence, reviewing bid activity, and identifying sales opportunities.
• Manage Service Partner Relationships: Establish and maintain relationships with independent service providers, direct sales personnel, channel partners, and customers to support market needs and drive equipment, parts, and service sales growth.
• Track Performance & Results: Monitor key metrics, track performance data, and prepare reports to measure progress toward departmental and divisional objectives.
• Oversee Customer Escalations: Develop and maintain escalation procedures, oversee issue resolution activities, capture customer service data, and prepare reporting to improve service delivery and performance metrics.
• Review Quotes & Purchase Orders: Ensure quote and purchase order accuracy and facilitation approvals in compliance with MEPPI’s Limits of Authority (LOA) policy.
• Promote Division Excellence: Further the goals and professional image of SCD through effective interaction with customers, vendors, and internal departments.

What You Bring

Education & Experience

• Bachelor’s degree in Business or a related field
• Minimum of 5 years of experience selling power or utility-related products and services
• Minimum of 3 years of management experience
• Or an equivalent combination of education and experience

Technical & Service Expertise

• Advanced knowledge of service sales, service coordination, and warranty support
• Strong understanding of customer service operations and service delivery best practices
• Experience supporting industrial, power, utility, or technical service environments preferred

Skills & Attributes

• Advanced negotiation and customer service skills
• Strong analytical and problem-solving capabilities
• Advanced interpersonal, communication, and presentation skills
• Ability to manage multiple priorities and projects simultaneously
• Proven ability to lead, develop, and motivate teams

Technology Proficiency

• Advanced computer skills with emphasis on Microsoft Office products
• Experience with ERP and CRM systems

Why MEPPI?

• "Comprehensive Health Coverage: Company-sponsored medical, dental, and vision plans with low employee premiums."
• Retirement Plans: 401(k) with company match up to 4%
• Generous Paid Time Off: Vacation accrual after 90 days, plus 12 paid holidays annually
• Career Development: Leadership development programs, training opportunities, and educational assistance
• Exclusive Employee Perks: Profit sharing, free access to our 24/7 fitness center in Warrendale, PA, and participation in MEPPI’s Wellness Program

At MEPPI, you'll help customers maximize the reliability and performance of critical power infrastructure through industry-leading service solutions. As a U.S. affiliate of Mitsubishi Electric, we combine global expertise with local execution to support the industries and facilities that keep the world running.

Notice to Agencies and Search Firms

MEPPI does not accept unsolicited resumes from agencies or search firms. Any resumes submitted without a signed agreement will become the property of MEPPI.

Mitsubishi Electric Power Products Inc. is an Equal Opportunity Employer. Applicants are considered for all positions without regard to race, color, religion, sex, gender, sexual orientation, gender identity, gender expression, pregnancy, marital status, national origin, ancestry, age, physical or mental disability or (as defined by applicable law) medical condition or genetic information, military or veteran status, or any other legally protected status.