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Alterra Mountain Company; Stratton (VT); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Alterra Employee Pass

Discounts on passes

Onsite medical clinic

401(k) plan with company match

Paid parental leave

Paid time off

Job summary

Alterra Mountain Company at Stratton is seeking a Seasonal Ticket Scanner to validate every ticket or season pass as guests ride the lift, delivering first-class mountain experiences. The role is seasonal with part-time opportunities and pays $20.00/hr.

Recruitment for this role will be ongoing through December, and candidates must be able to work outdoors in varying weather conditions while handling RFID gates and guest inquiries with a service mindset.

Qualifications

• Previous customer service experience preferred.
• Ability to work outside for long periods in inclement weather.
• Must be able to lift 50 lbs.
• Able to communicate and problem solve independently.

Responsibilities

• Validate RFID gates to ensure guest passes.
• Assist with setup and breakdown of maze.
• Open/close pinch points for smooth traffic flow.
• Provide information on mountain events and ticket types.

Skills

Customer service

Communication

Problem solving

Teamwork

Outdoor work

Electronic equipment

Education

High School Diploma in progress

Job description

Seasonal

At Stratton, we are a team of people who work extremely hard and take our jobs very seriously, without forgetting how to laugh and have fun. We choose people that display the talent and attitude that exemplify the high level of service our guests expect and deserve. Our vision is to be A BOLD MOUNTAIN COMMUNITY CULTIVATING EXTRAORDINARY EXPERIENCES.

BESIDES GETTING PAID TO WORK AT AN INCREDIBLE RESORT, WHAT'S IN IT FOR YOU?

Stratton's team members are rewarded with job experience, opportunities for career advancement and some great lifestyle perks (eligibility based on employee type).

• Alterra Mountain Company Employee Pass - free lift access & discounts at Alterra resorts
• Free or discounted multi-resort dependent season passes
• Free or discounted IKON pass
• Discounted golf & fitness center memberships
• Employee childcare rates & discounted seasonal programs
• Retail + F&B discounts
• Friends & family tickets
• Onsite medical clinic
• Medical, dental, vision, life, disability, EAP, HSAs, & FSAs
• 401(k) plan with company match
• Discounted tuition plan
• Paid parental leave
• Paid sick time, FTO, Vacation

Additional perks & benefits for year round employees

POSITION SUMMARY

Ticket Scanners are responsible for ensuring every ticket or season pass is validated each time the guest rides the lift. This involves engaging with and providing a first-class mountain adventure for each and every guest, communicating clearly and making split second decisions to ensure proper ticket validation. This is a seasonal position with part-time opportunities, paid at $20.00/hr.

Recruitment for this role will be ongoing through December.

ESSENTIAL DUTIES

• Ensure RFID gate reads guests passes
• Assist with the orchestration, set up, and breakdown of maze
• Open and close pinch points as needed for maximum traffic flow
• Be aware of all ticket types and prices
• Assist and respond to guest inquiries
• Must have current information about the mountain and events
• Ability to troubleshoot RFID gates and tablet equipment
• Additional duties as assigned

QUALIFICATIONS, KNOWLEDGE, SKILL AND ABILITY REQUIREMENTS

• Must be at least 14 years of age or older
• Able to work outside for long periods of time in inclement weather
• Reliable transportation to/from work
• Must be able to work in high-volume, fast-paced environment
• Able to communicate and problem solve independently
• Must be comfortable working with electronic equipment
• Ability to lift 50lbs on a consistent basis
• Actively pursuing a High School Diploma, or equivalent
• Previous customer service experience, preferred

PHYSICAL DEMANDS AND WORKING CONDITIONS

This position may be required to work weekends and holidays.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.

An Equal Opportunity Employer