Scalehouse Operator

The Sunrock Group; North Carolina; On-site; USD 32,000 - 48,000; Full time

Job summary

The Sunrock Group in North Carolina seeks a detail-oriented Scalehouse Operator to weigh loaded trucks, manage tickets, process orders, and support aggregate operations. You will interact with drivers, customers, and internal teams in a fast-paced environment.

The role emphasizes accuracy in weights, DOT compliance, and timely communication. Strong data entry and multitasking are essential, with opportunities to grow into dispatcher responsibilities.

Qualifications

• High School Diploma or GED is required.
• Valid NC Driver's License is required.
• Able to obtain NC/VA Weighmaster License.
• Strong communication and customer service skills.
• Basic computer and data entry skills.
• Strong attention to detail and accuracy.
• Ability to multitask in a busy operations environment.

Responsibilities

• Accurately weigh loaded trucks and verify DOT limits.
• Verify scale indicator is zeroed between trucks.
• Capture and verify truck tare (empty) weights.
• Release trucks when weight limits are met.
• Distribute signed tickets and collect copies for daily scanning.
• Receive and process aggregate product orders accurately.
• Communicate with customers regarding orders and schedules.
• Update system records and coordinate with operations, sales, quality, and management.
• Dispatch internal and contract haulers.
• Assist Lead Aggregate Dispatcher as needed.
• Coordinate delivery schedules based on capacity, routes, and production.
• Monitor logistics to meet production and delivery goals.
• Plan schedules and assign work to haulers.
• Release railcars via internet systems.
• Manage cash drawer and reconcile funds.
• Complete daily logs, unit reports, mileage reports, and intercompany docs.
• Upload product tickets daily via document management software.
• Run reports and track production using dispatch/order systems.
• Provide hazard training for visitors and vendors.

Skills

Customer service

Communication

Data entry

Attention to detail

Multitasking

Education

High School Diploma or GED

Valid NC Driver's License

Weighmaster license (NC/VA)

Tools

Dispatch/order management software

Document management software

Job description

Sunrock Industries is seeking a detail-oriented and customer-focused Scalehouse Operator to join our quarry operations team. This role is responsible for accurately weighing loaded trucks to ensure compliance with North Carolina Department of Transportation regulations, managing customer transactions, dispatching trucks, and supporting aggregate operations.

The ideal candidate is organized, dependable, comfortable in a fast-paced environment, and able to communicate effectively with drivers, customers, and internal teams.

• Accurately weigh loaded trucks and verify compliance with DOT weight limits.
• Confirm scale indicator is zeroed between each truck.
• Capture and verify truck tare (empty) weights.
• Release trucks once proper weight limits are met.
• Distribute signed tickets to drivers/customers and collect copies for daily scanning.
• Receive and process aggregate product orders accurately and efficiently.
• Communicate regularly with customers regarding order changes, delivery schedules, and service updates.
• Update system records and communicate changes to operations, sales, quality, and management teams.
• Promote value-added products and services when appropriate.
• Represent company products and services professionally and honestly.
• Dispatch internal and contract haulers.
• Assist Lead Aggregate Dispatcher as needed.
• Coordinate delivery schedules based on truck capacity, route distance, unloading times, and production schedules.
• Monitor logistics execution to ensure production and delivery goals are met.
• Allocate aggregate materials for asphalt and concrete plant orders.
• Plan schedules and assign work to internal and external haulers.
• Release railcars via internet systems.
• Manage cash drawer and reconcile funds at start/end of shift.
• Complete daily logs, unit reports, mileage reports, and intercompany documentation.
• Upload product tickets daily using document management software.
• Run reports and track production using dispatch/order systems.
• Conduct hazard awareness training for first-time visitors, contractors, and vendors.
• Provide annual site-specific hazard training for visitors to mine/quarry property.
• Participate in opening and closing rotations as assigned by management.

Education And/Or Experience Required:

• High School Diploma or GED
• Valid North Carolina Driver's License
• Ability to obtain NC and/or VA Weighmaster License
• Strong communication and customer service skills
• Basic computer and data entry skills
• Strong attention to detail and accuracy
• Ability to multitask in a busy operations environment

Education And/Or Experience Preferred:

• 1-2 years of customer service, dispatching, call center, logistics, or scalehouse experience
• Experience with dispatch/order management software
• Office and industrial yard/quarry setting
• Frequent communication with truck drivers, customers, and operations personnel
• Fast-paced environment requiring multitasking and problem-solving

Sunrock is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, sex, sexual orientation, gender identity, gender expression, national origin, religion, age, disability, genetic information, veteran status, marital status, citizen status, or any other legally protected status under local, state, or federal law.