Scaled Startup Success Lead

OpenRouter, LLC; Northern (KY); Hybrid; USD 100,000 - 150,000; Full time

Job summary

OpenRouter is seeking a Scaled Customer Success Manager, Startups to own the post-sale engine for its startup ecosystem. This builder role focuses on activation, retention, expansion, and Enterprise readiness, turning CS and operations into repeatable systems.

You’ll own cross-functional workflows, health dashboards, and proactive communications, partnering to drive growth in a fast-moving AI infra landscape.

Qualifications

• Experience managing a scaled customer portfolio or startup program operations.
• Familiar with API-first products and developer-focused customer bases.
• Ability to analyze usage data and drive actions from signals.
• Comfort building repeatable systems, dashboards, and automation workflows.
• Fluent collaboration with cross-functional teams including sales and product.

Responsibilities

• Own the scaled startup success motion across activation, retention, and growth.
• Define and refine the operating system for startup activation and enterprise conversion.
• Create workflows, dashboards, alerts, and playbooks to guide actions.
• Turn manual CS work into repeatable, automated processes.
• Own communications and health signals across the startup portfolio.

Skills

Scaled portfolio management

Startup program operations

Developer ecosystem

APIs and API-first concepts

Customer data analysis

Automation and workflows

Tools

HubSpot

Customer.io

Intercom

Zendesk

Linear

Retool

Zapier

Clay

Census

Hightouch

Mixpanel

Amplitude

Job description

OpenRouter is seeking a Scaled Customer Success Manager, Startups to own the post-sale engine for its startup ecosystem. This builder role focuses on activation, retention, expansion, and Enterprise readiness, turning CS and operations into repeatable systems.

You’ll own cross-functional workflows, health dashboards, and proactive communications, partnering to drive growth in a fast-moving AI infra landscape.