Scaled Customer Success Architect

Attio; San Francisco (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

Attio is a modern CRM platform built for ambitious GTM teams, empowering them to understand customers, automate at scale, and tailor their go-to-market motions.

We’re seeking a Customer Success professional to design scalable programs that drive adoption, retention, and expansion across a broad customer portfolio. You’ll blend direct engagement with scalable strategies, partnering with Product, Engineering, and RevOps to deliver exceptional customer experiences.

Qualifications

• 5+ years of relevant professional experience, including 3+ years in Customer Success or Account Management.
• A passion for technology and a track record of coaching customers on how to get the most out of a complex software product.
• Proven success building scalable customer success programs while developing strong customer relationships.
• A data-driven approach to identifying customer needs, prioritizing work, and improving customer outcomes.
• Experience working at an early- or growth-stage startup.
• A builder mindset with a desire to create repeatable solutions and help Customer Success scale.

Responsibilities

• Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.
• Balance proactive one-to-many customer programs with targeted customer engagements.
• Build and evolve webinars, office hours, CRM clinics, and other scalable customer success programs.
• Use customer data and product insights to identify customer health, risks, and opportunities.
• Design automations and workflows that improve the customer experience and help Customer Success scale.
• Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to continuously improve the customer experience.

Skills

5+ years experience

Customer success

Data-driven

Builder mindset

Job description

Attio is a modern CRM platform built for ambitious GTM teams, empowering them to understand customers, automate at scale, and tailor their go-to-market motions.

We’re seeking a Customer Success professional to design scalable programs that drive adoption, retention, and expansion across a broad customer portfolio. You’ll blend direct engagement with scalable strategies, partnering with Product, Engineering, and RevOps to deliver exceptional customer experiences.