Scale-Driven Customer Success Architect

attio; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

Attio is seeking a Senior Customer Success professional in New York to design and scale customer success programs that drive adoption and expansion. You will blend direct customer engagement with scalable initiatives across a broad portfolio, leveraging data and product insights to improve outcomes.

The role requires building repeatable programs, automations, and cross-functional collaboration with Product, Engineering, RevOps, and Marketing to deliver exceptional customer experiences at scale.

Qualifications

• 5+ years of relevant professional experience in Customer Success or Account Management.
• Strong passion for technology and ability to coach customers on complex software.
• Proven track record building scalable customer success programs and strong relationships.
• Data-driven approach to identifying customer needs and improving outcomes.
• Experience at an early- or growth-stage startup.

Responsibilities

• Design and execute scalable customer success programs that drive adoption, retention, renewals, and expansion.
• Balance proactive one-to-many programs with targeted customer engagements.
• Build and evolve webinars, office hours, CRM clinics, and other scalable CS programs.
• Use customer data and product insights to identify health risks and opportunities.
• Design automations and workflows to improve the customer experience and scale CS.
• Partner with Product, Engineering, RevOps, Solutions Engineering, Support, and Marketing to improve CX.

Skills

Customer Success

Account Management

Data-driven

Startup experience

Automation & workflows

Tools

CRM platforms

Job description

Attio is seeking a Senior Customer Success professional in New York to design and scale customer success programs that drive adoption and expansion. You will blend direct customer engagement with scalable initiatives across a broad portfolio, leveraging data and product insights to improve outcomes.

The role requires building repeatable programs, automations, and cross-functional collaboration with Product, Engineering, RevOps, and Marketing to deliver exceptional customer experiences at scale.