Scaled CS Manager — Automations & Growth (Berlin)

Kombo; Berlin (NH); Presencial; USD 103.000 - 148.000; Jornada completa

Descripción de la vacante

Kombo, a Berlin-based on-site company, is hiring our first Scaled Customer Success Manager to own adoption and growth for the scaled segment. You will design automations, use customer signals for selective 1:1 engagement, and build a scalable post-sale motion to drive renewals and expansions.

You will work with engineers and technical customers, creating onboarding flows, self-serve resources, and campaigns that scale to hundreds of teams.

Formación

• Portfolio of 100+ accounts in CS, RevOps, or Solutions.
• Experience with scaled revenue targets and growth signals.
• Ability to design automations and one-to-many campaigns.

Responsabilidades

• Own net revenue retention for 100 scaled customers.
• Design onboarding and adoption campaigns, expansion triggers, risk signals, and renewal flow.
• Build the automation engine for one-to-many campaigns that drive adoption and upsell.
• Develop self-serve resources and educational materials for customers.

Conocimientos

Customer Success

Revenue Operations

Solutions

APIs

SQL

Data dashboards

Herramientas

APIs

SQL

n8n

Zapier

Notion

Descripción del empleo

Kombo, a Berlin-based on-site company, is hiring our first Scaled Customer Success Manager to own adoption and growth for the scaled segment. You will design automations, use customer signals for selective 1:1 engagement, and build a scalable post-sale motion to drive renewals and expansions.

You will work with engineers and technical customers, creating onboarding flows, self-serve resources, and campaigns that scale to hundreds of teams.