Scale Specialist: Accurate Weighing & Payments

Rumpke Waste & Recycling; Nelsonville (OH); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Health, dental, vision

401(k) with matching

Life insurance

Paid vacation

Job summary

Rumpke Waste & Recycling is seeking a Scale Operator to accurately weigh vehicles, record weights, and ensure proper billing. The role involves processing customer payments, maintaining receipts, and documenting all transactions in our computerized system.

You will interact professionally with customers, verify load information, and help maintain material standards while supporting other plant duties as needed. The position is on-site with physical and outdoor work involved.

Qualifications

• Customer service experience is desirable.
• Basic math and data entry accuracy are required.
• Strong communication and problem-solving abilities are important.

Responsibilities

• Operate scale equipment to weigh all incoming and outgoing vehicles and determine charges.
• Receive payment from customers, provide receipts, and document transactions in the computer system.
• Interact with customers and respond to inquiries with information on facility procedures.
• Balance daily receipts to ensure accurate record-keeping and proper billing.
• Accept or reject loads to maintain material standards.

Skills

Customer service

Data entry

Basic math

Communication

Problem solving

Teamwork

Attention to detail

Outdoor work

Job description

Rumpke is a family-owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

The Scale Operator is responsible for accurately operating scales and related computer systems to record the weights of all incoming and outgoing vehicles. This role ensures that all load information is properly entered into the computerized system, verifies accuracy of records, and may also be responsible for collecting fees from customers.

Responsibilities of Position:

• Operate scale equipment to weigh all incoming and outgoing vehicles and determine appropriate and accurate charges
• Receive payment from customers, provide receipts, and document the full transaction and materials received into computer system
• Professionally interact with customers and respond to inquiries providing information relating to proper procedures for facility
• Balance daily receipts to ensure accurate record keeping and appropriate billing
• Accept or reject load based on content to maintain acceptable material standards
• Measure customer vehicles and/or trailers to accurately type customer ticket
• Perform routine clerical duties including running and preparing reports, as necessary
• Maintain all paperwork on the scales/facility
• Support and/or fill in for other roles as needed
• Work with inside and outside haulers to ensure that work orders and delivery receipts are printed and distributed for correct loads, along with a certificate of analysis based on location
• Work with temp agencies to record accurate times for all outsourced labor as needed, based on location
• Work with the trailer leasing company and schedule all preventive maintenance and damage of rental trailers as needed, based on location
• Perform other duties as assigned
  
  
  

Supervisory Responsibility:

• This position will not manage employees
  
  
  

Physical Requirements in a Regular Workday:

• Rarely lifting/carrying/pushing/pulling a max of 35 lbs
• Frequently working outside
• Continuously working in wet/humid conditions
• Continuously working in areas of dust, odors, mist, gases, and other airborne matter
• Continuously sitting/standing/walking
  
  
  

Skills & Abilities Needed for the position:

• Ability to work outdoors in varying weather conditions and walk frequently between customer locations (100–200 times per day, as required)
• Ability to communicate clearly and professionally via radio, intercom, phone, and in-person interactions
• Ability to manage a high volume of work in a professional, organized, and efficient manner
• Ability to work both independently and collaboratively as part of a team
• Strong problem-solving skills, including the ability to identify issues, make sound decisions, and resolve problems effectively
• Ability to remain calm and professional under pressure while treating others with respect
• Basic math skills to accurately calculate charges, process payments, make change, and reconcile daily receipts
• Strong verbal and written communication skills with the ability to interact professionally with internal and external customers
• Proficiency in data entry with strong attention to accuracy and detail
  
  
  

Additional Working Conditions/Aspects:

• Ability to travel between offices, as required
• Ability to work flexible hours; expected to work nights and weekends as needed
• Ability to work overtime, weekends, and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
  
  
  

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.