Scale Operator - Weighing, Billing & Customer Service

Rumpke Waste & Recycling; Effingham (IL); On-site; USD 24,796 - 33,062; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Matching 401(k)

Paid vacation

Job summary

Rumpke Waste & Recycling is looking for a Scale Operator in Effingham, Illinois. As an essential team member, you will operate scales, record vehicle weights, and manage customer transactions. This position offers a competitive hourly rate ranging from $18.00 to $24.00.

You will need strong communication skills, basic math ability, and efficient customer service capabilities to ensure smooth operations. Join Rumpke and contribute to exceptional waste and recycling services!

Qualifications

• Ability to communicate effectively with customers.
• Basic math skills for calculating charges and handling cash.
• Ability to manage a heavy workload efficiently.

Responsibilities

• Operate scale equipment and record vehicle weights.
• Calculate and document charges for customers.
• Maintain accurate records and paperwork.

Skills

Communication via radio/intercom

Basic math skills

Customer service skills

Data entry skills

Ability to work under pressure

Job description

Rumpke is a family owned and operated company that ranks as one of the largest firms in the waste and recycling industry. Our mission is simple: to deliver exceptional waste and recycling solutions to our customers and communities through a commitment to safety, service, the environment and the growth of our people.

When you join Rumpke, you’ll be part of a team providing essential services to millions of residents, businesses, and neighborhoods. You will enjoy competitive pay and comprehensive benefits, including health, dental, vision, matching 401(k), life insurance, paid vacation, and more.

This is your opportunity to make a difference for you and your family. Come join our team!

Scale Operators are responsible for operating the scales and associated computers to record weights of incoming and outgoing vehicles. This position is responsible to record load information into a computerized system and may also collect fees from the customer.

Responsibilities of Position:

• Operate scale equipment to weigh all incoming and outgoing vehicles and determine appropriate charges.
• Record customer and load information into a computerized system to ensure proper charges to customer.
• Accurately calculate charges for customers based on load weight/size, content, area, etc. Receive payment from customers, provide receipts, and documents the transaction and materials received into computer system.
• Respond to customer inquiries and provide information relating to proper procedures for facility.
• Balance daily receipts to ensure accurate recordkeeping and appropriate billing.
• Accept or reject load based on content to maintain acceptable material standards.
• Perform routine clerical duties.
• Run and prepare reports, as necessary.
• Maintain all paperwork pertaining to the scales/facility.
• Professional interaction with internal and external customers.
• Maintains a positive work atmosphere by performing and communicating in a manner that promotes good relationships with all employees, co-workers, and management.
• Performs all tasks in a safe manner and maintain records in compliance with all local, state, and federal regulations and company policies.
• Other duties as assigned.
  
  
  

Skills & Abilities Needed for position:

• Ability to communicate via radio/intercom system in a professional manner.
• Basic math skills with the ability to accurately determine charges, receive payment, make change, and balance cash receipts daily.
• Ability to handle a heavy volume of work in a professional and efficient manner.
• Ability to work efficiently and effectively, both independently and as a team.
• Ability to identify issues, make decisions, and resolve problems.
• Ability to react well under pressure and treat others with respect.
• Ability to be able to read and speak the English language well enough to communicate, understand, and respond to questions, directions, traffic signs, signals, and training.
• Excellent verbal and written communication skills to be able to communicate effectively and professionally with internal and external customers.
• Must possess excellent customer service and data entry skills.
• General knowledge of office functions.
  
  
  

Additional Working Conditions/Aspects:

• Ability to work overtime, weekends, and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
  
  
  

Pay Range: $18.00 to $24.00/hour

This job posting may be distributed or otherwise influenced by AI-enabled systems. The AI tool(s) used include Indeed Sponsored Jobs. These tools assist with targeted advertising. All employment decisions will be made by humans. Questions or requests for accommodation related to AI use may be directed to [e-mail]

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.