Scale Operator - Customer Service

Pine-Lake-Corn-Processors; Steamboat Rock (IA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Pension Plan

401(k)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Paid Vacation and Holidays

Job summary

Pine Lake Corn Processors is seeking a Scale Operator/Customer Service professional at the Pine Lake Facility in Steamboat Rock, IA. You will handle scale operations, assist customers, and manage related administrative tasks to keep location operations efficient and accurate.

The role requires attention to detail, strong customer service, and ability to work with grain-related data, contracts, and records. This full-time position includes benefits and seasonal flexibility.

Qualifications

• High school diploma or equivalent required.
• Post-secondary coursework in agriculture, accounting, business, or admin preferred.
• Experience in customer service, administrative, accounting, scale, grain, or ag office preferred.
• Ability to learn scale, grain accounting, CRM, billing, inventory, and Microsoft Office systems.

Responsibilities

• Report to the workplace at the scheduled time and notify the supervisor of absences or late arrivals.
• Greet customers, producers, vendors, and truck drivers professionally and helpfully.
• Answer calls, provide location hours and grain bid information, route inquiries as needed.
• Operate the scale system accurately for inbound and outbound grain and other location products.
• Identify correct customer, commodity, delivery info, hauler, weights, grades, and account details before issuing tickets.
• Probe, sample, and grade grain per location procedures (moisture, test weight, foreign material).
• Direct truck traffic safely to unloading/loading areas while maintaining a positive experience.
• Enter and review scale tickets, grain tickets, work orders, settlements, invoices, and contracts for accuracy.
• Process daily grain ticket edits, settlements, direct ship transactions, and related docs.
• Support grain contract administration with signatures, scanning, filing, and basic questions.
• Provide general customer service support for account questions, balances, tickets, statements, billing.
• Maintain electronic and paper records, filing, mailing, scanning, contract tracking.
• Assist with inventory processes, including bills of lading, receipts, and product movement.
• Complete billing, receipting, deposits in line with procedures.
• Maintain scale house and customer areas in a clean, organized condition.
• Communicate customer concerns and safety issues promptly to supervisor.
• Follow all safety policies and PPE requirements; support seasonal needs.

Skills

Diploma or equivalent

Post-secondary coursework

Customer service exp

Scale/grain office exp

Education

High school diploma or equivalent

Post-secondary agriculture or related coursework

Tools

Scale system

Grain accounting software

MS Office

Job description

Scale Operator - Customer Service

Location: Pine Lake Facility - Steamboat Rock, IA

Company: Pine Lake Corn Processors (PLCP), a subsidiary of Innovative Ag Services

Status: Full-Time

Overview

Pine Lake Corn Processors (PLCP) is seeking a dedicated Scale Operator/Customer Service individual to join our growing operation in Central Iowa's ag processing industry. If you are safety-minded, mechanically inclined, and take pride in maintaining high operational standards, we encourage you to apply.

Compensation & Benefits

• Starting wage based on experience.
• Pension Plan.
• 401(k).
• Health, Dental, and Vision Insurance.
• Life Insurance.
• Paid Vacation and Holidays.

Primary Objective

To serve as a primary point of contact for customers, producers, truck drivers, and internal team members by providing courteous customer service, accurate scale operations, timely documentation, and reliable administrative support for location operations.

Areas of Accountability

The following duties are typical for this job and are not intended to be exclusive or all-inclusive. Depending on location, season, and business needs, some activities may vary.

• Report to the assigned workplace at the scheduled time and notify the supervisor of absences or late arrivals prior to the start of the shift.
• Greet customers, producers, vendors, and truck drivers in a professional, friendly, and helpful manner.
• Answer incoming phone calls, respond to routine questions, provide location hours and grain bid information, and route inquiries to the appropriate team member when needed.
• Operate the scale system accurately for inbound and outbound grain, agronomy, feed, energy, or other location products as applicable.
• Identify the correct customer, commodity, delivery information, hauler, weights, grades, and account details before issuing scale tickets.
• Probe, sample, and grade grain in accordance with location procedures, including moisture, test weight, foreign material, damage, or other quality factors as required.
• Direct truck traffic safely and efficiently to the proper unloading, loading, or staging area while maintaining a positive customer experience.
• Enter and review scale tickets, grain tickets, work orders, settlements, contracts, invoices, and other location transactions for accuracy and completeness.
• Process daily grain ticket edits, settlements, direct ship transactions, and related documentation as assigned.
• Support grain contract administration, including preparing documents, obtaining signatures, scanning, filing, and assisting customers with basic contract questions.
• Provide general customer service support by assisting with account questions, balances, tickets, statements, billing, and basic product or service inquiries.
• Maintain accurate electronic and paper records, including filing, mailing, scanning, contract tracking, and retention of required documentation.
• Assist with inventory-related processes, including bills of lading, receipts, product movement documentation, physical counts, and coordination with location personnel.
• Complete billing, receipting, deposits, and other administrative functions in accordance with company procedures and internal controls.
• Maintain the scale house, office, and customer-facing areas in a clean, organized, and professional condition.
• Communicate customer concerns, product issues, safety concerns, or operational needs promptly to the supervisor or appropriate department.
• Follow all company safety policies and procedures, including proper use of personal protective equipment and safe practices around truck traffic, grain handling, and location equipment.
• Support seasonal business needs, including extended hours, weekend hours, harvest activity, and assisting other IAS locations when requested.
• Provide back-up support to location staff and assist with training seasonal or new employees performing similar duties.
• Accept and carry out other duties as assigned by the Location Manager or designee.

Knowledge, Skills, and Abilities

• High school diploma or equivalent required; post-secondary coursework in agriculture, accounting, business, office administration, or a related field preferred.
• Previous customer service, administrative, accounting, scale, grain, or agricultural office experience preferred.
• Ability to provide excellent customer service while maintaining accuracy, confidentiality, and professionalism.
• Strong attention to detail with the ability to enter, review, and reconcile data accurately in a fast-paced environment.
• Ability to learn and use scale, grain accounting, customer relationship, billing, inventory, and Microsoft Office systems.
• Effective written and verbal communication skills, including the ability to answer phones, explain basic information, and work with customers and team members.
• Ability to organize work, prioritize tasks, manage deadlines, and adjust to seasonal workload changes.
• Basic math skills and ability to understand weights, measures, tickets, invoices, receipts, and account information.
• Ability to work independently and collaboratively as part of a location team.
• Knowledge of agricultural products, grain handling, grain grading, and cooperative or agribusiness operations preferred; willingness to learn required.
• Ability to maintain a positive attitude, represent the company professionally, and support a team-focused environment.

Physical Requirements/Environmental Adaptability

• Requires the ability to sit, stand, walk, bend, reach, twist, and move throughout the office, scale area, and facility as needed.
• Requires the ability to use a computer, phone, printer, scanner, scale system, grain testing equipment, and other standard office or location equipment.
• Requires close attention to detail and repetitive data entry, ticket processing, phone communication, and customer interaction.
• May require lifting, carrying, pushing, or pulling objects up to 50 pounds occasionally.
• Work may occur in an agricultural environment with exposure to seasonal weather, dust, grain, noise, moving vehicles, and outdoor conditions.
• May be required to wear personal protective equipment and follow site-specific safety requirements.
• Extended hours, weekend hours, overtime, or seasonal schedule changes may be required based on business needs, including harvest.

Additional Information

This job description is not intended to be an exhaustive list of all duties and responsibilities. Tasks and responsibilities may change at any time, with or without notice, based on business needs.