Scale Operator

Gerdau North America; Pennsylvania; On-site; USD 40,000 - 55,000; Full time

Job summary

Gerdau North America is hiring a Scale Operator to join our scrap metal, recycling, logistics and industrial yard team in Pennsylvania. The role blends customer service, administrative accuracy, cash handling, dispatch coordination, and safety compliance.

You will greet customers and drivers, weigh vehicles, create scale tickets, record details, process payments, and coordinate with dispatch and operations. A commitment to accuracy, safety and professional communication is essential.

Qualifications

• Customer service experience.
• Strong communication skills (phone, radio, face-to-face).
• Accurate data entry and documentation.
• Cash handling and reconciliation experience.
• Ability to multitask in a fast-paced environment.
• Basic Microsoft Office skills.

Responsibilities

• Greet customers and drivers professionally.
• Identify material grades and direct vehicles to the correct yard locations.
• Manage difficult customer situations calmly and professionally.
• Answer and redirect incoming phone calls.

Skills

Customer service

Communication

Data entry

Cash handling

Multitasking

MS Office

Attention to detail

Safety compliance

Tools

Microsoft Office

Job description

At Gerdau, we empower our people to grow, thrive, and make a difference—together. With a culture built on trust and teamwork, we offer meaningful work, continuous development, and opportunities to shape your future. We invite you to come work with us, where your contributions are valued, your voice is heard, and your career is forged with purpose

We’re Hiring!

Scale Operator

role in a scrap metal, recycling, logistics, or industrial yard environment. The position combines customer service, administrative accuracy, cash handling, dispatch coordination, and safety compliance.

Key Responsibilities

Customer & Driver Interaction

• Greet customers and drivers professionally.
• Identify material grades and direct vehicles to the correct yard locations.
• Manage difficult customer situations calmly and professionally.
• Answer and redirect incoming phone calls.

Scale Operations

• Weigh incoming and outgoing vehicles.
• Create and process scale tickets.
• Record vehicle information, material descriptions, weights, contract numbers, and load destinations.
• Ensure all transactions are accurately documented.

Administrative Duties

• Maintain purchase and sales records.
• Assign purchase order and sales order numbers.
• File, fax, and distribute scale tickets.
• Keep records organized and accurate.

Payment Processing

• Process customer payments and adjustments.
• Issue cheques and cash payments when required.
• Handle daily cash reconciliation.
• Work with buyers to adjust contract pricing when necessary.

Communication & Coordination

• Maintain radio communication with yard personnel.
• Coordinate with dispatch, operations, management, sales, and IT teams.
• Respond appropriately to emergency communications.

Safety & Compliance

• Enforce PPE requirements for visitors and drivers.
• Follow and promote safe work procedures.
• Monitor yard access and gate operations.

Key Skills Employers Are Looking For

• Customer service experience
• Strong communication skills (phone, radio, face-to-face)
• Accurate data entry and documentation
• Cash handling and reconciliation experience
• Ability to multitask in a fast-paced environment
• Basic Microsoft Office skills
• Attention to detail and organizational skills
• Ability to remain professional under pressure
• Safety awareness and compliance mindset

Resume Keywords

If you’re applying for this position, consider incorporating relevant experience with:

• Customer Service
• Data Entry
• Cash Handling
• Transaction Processing
• Microsoft Office
• Record Keeping
• Dispatch Coordination
• Logistics
• Scale Operations
• Administrative Support
• Inventory Tracking
• Problem Resolution
• Safety Compliance
• Radio Communication
• Multitasking

Gerdau believes in equal employment opportunity related to all employees and applicants for employment. It is the policy of Gerdau that there will be no discrimination against any employee or applicant for employment on the basis of race, religion, color, national origin, citizenship, marital status, sex, age, sexual orientation, genetic information, gender identity, veteran status, disability, or other legally protected status. All external applicants must be legally eligible to immediately work in the country of hire without current or future sponsorship.

If you are vision-impaired or have some other disability under the Americans with Disabilities Act / Accessible Canada Act or a similar law, and you wish to discuss potential accommodations related to applying for employment at Gerdau, please contact our Talent Acquisition Team at (866)-788-2798 or [e-mail]