Scale Manager

F & G Recycling; Wilbraham (MA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

401(k) plan

Profit sharing/match

Comprehensive medical/dental/vision

Disability insurance

FSA eligibility

Telehealth / mental health support

Life insurance options

Employee assistance program

Training and development

Job summary

F&G Recycling, LLC in Wilbraham, MA is seeking a Scale Manager to oversee daily scale operations and ensure accurate data collection, pricing, and billing support across multiple locations.

This role serves as the primary liaison between Finance, Operations, and Scale Operators, supervises staff, coordinates staffing and training, and supports reporting and operational improvements. Occasional Saturdays may be required; availability during scale operating hours is essential.

Qualifications

• 3–5 years of experience in scale operations, waste, recycling, transportation, or related fields.
• Proficiency in Microsoft Office Suite.

Responsibilities

• Oversee daily scale operations and ensure accurate transaction processing.
• Ensure accurate scale tickets, customer data, pricing, and records.
• Monitor scale system performance and coordinate with Finance/IT to resolve issues.
• Standardize procedures across locations and promote best practices.
• Supervise Scale Operators and coordinate staffing, training, and coverage.
• Participate in hiring and onboarding of Scale Operators.
• Support month- and year-end reporting and data analysis.

Skills

Communication

Leadership

Attention to detail

Multitasking

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Scale Manager

F&G Recycling

Position Summary: The Scale Manager is responsible for overseeing the daily operations and performance of the company's scale functions across multiple locations. This role serves as the primary liaison between the Finance Department, Operations, and Scale Operators, ensuring accurate data collection, reporting, customer service, and billing support. The Scale Manager will supervise and support Scale Operators, coordinate staffing, training, and coverage, promote operational consistency, and ensure compliance with company policies and procedures. This position will work closely with our Finance Team, Directors, Site Managers, and other operational leaders to support efficient transfer station and collection operations. This position requires availability during scale operating hours to provide operational support as needed, as well as the flexibility to work occasional Saturdays based on business needs.

Compensation: $75,000-$85,000

Benefits for working with F&G Recycling:

• 401 (K), Roth, and Profit Sharing/Match Plans
• CompetitiveSalariess
• Comprehensive medical, dental, vision, critical care, and accident insurance
• Short/Long Term Disability
• FSA Eligibility
• Teleheltah an Mental Health Support
• Life insurance options include a 100% employer-funded option
• Employee Assistance Program
• Training and development opportunities with a growing family-owned company

Your Role:

• Oversee daily scale operations to ensure accurate and timely processing of inbound and outbound material transactions
• Ensure scale tickets, customer information, pricing, and transaction records are entered accurately and consistently
• Monitor scale system performance and work with Finance and IT to resolve issues
• Standardize scale house procedures and promote best practices across multiple locations/companies
• Assist with troubleshooting operations and customer service issues related to the scale
• Provide day-to-day supervision and support to Scale Operators
• Coordinate staffing schedules and assist with vacation coverage and shift assignments
• Train new Scale Operators and provide ongoing coaching and development
• Serve as a resource for Scale Operators regarding policies, procedures, and operational questions
• Assist Directors and Site Managers with employee performance management and operational oversight
• Participate in the hiring and interview process for Scale Operators
• Serve as primary liaison between the Scale Operators and the Finance department
• Work closely with the Finance team to ensure accurate reporting, billing, customer accounts, and transaction reconciliation
• Assist with identifying and correcting discrepancies related to scale transactions and customer invoicing
• Support month- and year-end reporting processes as needed
• Generate operational reports and provide data analysis to management
• Partner closely with Directors, Site Managers, and operational leadership to support business objectives
• Assist with implementing operational improvements and process enhancements
• Maintain confidentiality of company and customer information
• Maintains reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family and Medical Leave Act, and other federal, state, and local standards
• Adapts to changing duties, as required, based on business needs

Your Skills:

• Excellent communication, oral and written skills
• Good interpersonal and leadership skills
• Ability to pay attention to detail, be organized, and multitask
• Able to work effectively with different teams throughout the Company

Requirements:

• High School Diploma or GED
• 3-5 years of experience in scale operations, waste and recycling, transportation, logistics, or related operations
• Proficiency in Microsoft Office
• Must be available during scale operating hours.
• Ability to work occasional Saturdays based on business needs.

Physical Demands:

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, machine operation, etc.) as well as be able to reach away from the body, push/pull force, and assume different positions throughout most of the workday.
• Required to exert physical effort in handling objects more or less than 40 pounds occasionally.
• Clarity of vision

F & G Recycling, LLC EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status.