SBA Portfolio Administrator

Eagle Bancorp, Inc.; Vienna (VA); Hybrid; Full time

Job summary

A leading company in financial services seeks an SBA Portfolio Administrator II to support customer service and loan management in Tysons Corner, VA. This role requires relevant experience in portfolio administration and customer service, along with strong communication and organizational skills. The position offers a competitive salary, hybrid work options, and numerous employee benefits to support growth and wellbeing.

Benefits

100% 401(k) matching up to 4%

Maternity and parental leaves

Wellness discounts

Healthcare premium sharing

Employer funding in HSA account

Qualifications

• 2 years experience in Portfolio Administration or similar role.
• 2 years of customer service experience.
• Good oral and written communication skills.

Responsibilities

• Supports SBA department with customer service, loan closing, and portfolio management.
• Coordinates with customers, Relationship Managers, and Attorneys on loan status.

Skills

Communication

Customer Service

Organizational Skills

Time Management

Education

H.S. Diploma or General Education Degree (GED)

Tools

Excel

Word

Outlook

Job description

Overview

We are a values driven organization putting Relationships FIRST. EagleBank (NASDAQ - EGBN) is focused on being Flexible, Involved, Responsive, Strong, and Trusted. By prioritizing meaningful connections with our customers, employees, and shareholders, we relentlessly deliver the most compelling, valuable service to our customers.EagleBank is committed to inclusion, equity, and respect. We celebrate diversity and intentionally seek out opportunities to learn from one another’s experience. We believe employees are essential to the building of relationships and we prioritize investing in employee growth and wellbeing. Employee involvement is fostered through resource groups, mentorship programs, community service, and scholarship opportunities for continued education. With features including maternity and parental leaves, wellness discounts, healthcare premium sharing, employer funding in your HSA account, and 100% 401(k) matching up to 4%, we pride ourselves in the ways we support our internal relationships. The minimum and maximum projected hourly pay for this position is: $28.02 to $42.91.

We understand the need to be creative and flexible when it comes to telecommuting and other alternative work arrangements. This position is eligible for our hybrid remote work and will work in the Tysons Corner, VA office four days per week.

Responsibilities

Under limited supervision, the SBA Portfolio Administrator II supports the SBA department personnel and clients in the areas of customer service, loan closing, and ongoing portfolio management. Maintains strong working relationship with customers. Coordinates and communicates with the customer, Relationship Manager and Attorneys on the status of the loans through closing.

Qualifications

Requirements:

• H.S. Diploma or General Education Degree (GED) or equivalent
• 2 years Portfolio Administrator or similar role
• 2 years customer service
• Good oral and written communication skills
• Frequent communication with client and outside attorney or title company required
• Proficient in Excel, Word and Outlook
• Strong customer service skills
• Good organizational and time management skills

Preferences:

• SBA experience

Don't meet all the requirements? We encourage you to still apply if you think you are the right person to join our community. We are always interested connecting with people inspired by our mission and values. If you aren't hired for this position, your resume will remain available for the next year and might be considered for future openings. Note: You can update your resume as often as needed.