SBA & Conventional Loan Closing Specialist

Live Oak Bank; Wilmington (NC); On-site; USD 57,000 - 93,000; Full time

Job summary

Live Oak Bank in Wilmington, NC is hiring an Associate Loan Closing Specialist to manage SBA and Conventional loan closings from credit approval through funding, focusing on a high‑touch customer experience.

You will create, distribute, and maintain closing checklists and coordinate with borrowers, attorneys, loan officers, underwriters, and vendors to meet closing dates, ensuring accurate, compliant closings.

Qualifications

• High school diploma or GED.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).
• Demonstrated customer service skills with professional and empathetic communication.
• Excellent organizational skills with ability to manage multiple priorities and deadlines.
• Strong written and verbal communication skills.
• High attention to detail with a high degree of accuracy.
• Professional and trustworthy in handling confidential information.

Responsibilities

• Manage the loan closing process for SBA and Conventional loans from credit approval through funding.
• Create, distribute, and maintain loan closing checklists to ensure required due diligence items are tracked and completed.
• Collaborate with borrowers, attorneys, loan officers, underwriters, and third‑party vendors to obtain documentation by closing dates.
• Lead closing kick‑off calls and be the primary contact for borrowers and internal partners.
• Deliver clear, timely, and professional communication to borrowers about each step of the closing process.
• Respond to borrower and internal inquiries with urgency, accuracy, and a customer‑first mindset.
• Review attorney‑prepared closing documents for compliance with bank, credit, and regulatory requirements.
• Identify, troubleshoot, and resolve issues during the closing process, escalating as needed.
• Assemble complete and accurate credit and closing files prior to loan funding.
• Coordinate with Quality Assurance, borrowers, and attorneys to resolve loan exceptions while maintaining a positive customer experience.
• Adhere to all applicable regulatory and compliance requirements, including BSA, AML, CIP, and OFAC.

Skills

Customer service

Attention to detail

Communication skills

Organizational skills

Professional demeanor

Confidential information handling

Education

College degree in business/finance/legal studies

Tools

Microsoft Office

Job description

Live Oak Bank in Wilmington, NC is hiring an Associate Loan Closing Specialist to manage SBA and Conventional loan closings from credit approval through funding, focusing on a high‑touch customer experience.

You will create, distribute, and maintain closing checklists and coordinate with borrowers, attorneys, loan officers, underwriters, and vendors to meet closing dates, ensuring accurate, compliant closings.