Loan Closing Specialist — SBA & Conventional

liveoakbancshares; Wilmington (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

Live Oak Bank is a digital bank serving small business owners nationwide. The Associate Loan Closing Specialist plays a key role in protecting the Bank's interests while delivering an exceptional, high-touch customer experience from credit approval through loan funding.

This role quarterbacks the loan closing process by partnering closely with loan officers, underwriters, borrowers, attorneys, and the loan closing management team to ensure accurate, compliant, and timely closings.

Qualifications

• Demonstrated customer service skills with professional communication.
• Excellent organizational skills to manage multiple priorities and deadlines.
• Strong written and verbal communication with high attention to detail.
• Professional and trustworthy handling of confidential information.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint).

Responsibilities

• Manage the loan closing process for SBA and Conventional loans from credit approval through funding, with a strong focus on customer experience.
• Create, distribute, and maintain loan closing checklists to ensure required due diligence items are tracked and completed.
• Collaborate with borrowers, attorneys, loan officers, underwriters, and third-party vendors to obtain documentation and information by established closing dates.
• Lead closing kick-off calls and serve as the primary point of contact for borrowers and internal partners throughout the closing process.
• Deliver clear, timely, and professional communication to borrowers, ensuring they understand each step of the loan closing process.
• Respond to borrower and internal inquiries with urgency, accuracy, and a customer-first mindset.
• Review and validate attorney-prepared closing documents, using independent judgment to ensure compliance with Bank, credit, and regulatory requirements.
• Identify, troubleshoot, and resolve issues during the closing process, escalating concerns when appropriate.
• Assemble complete and accurate credit and closing files prior to loan funding.
• Submit files for review in a timely manner and work closely with the Closing Team Manager to minimize review exceptions.
• Proactively manage closing timelines, including adjusting closing dates or negotiating extensions when required documentation is delayed or incomplete.
• Coordinate with Quality Assurance, borrowers, and attorneys to resolve loan exceptions while maintaining a positive customer experience.
• Maintain clean, organized loan files through research, attention to detail, and problem solving.
• Adhere to all applicable regulatory and compliance requirements, including BSA, AML, CIP, and OFAC.
• Follow SBA Standard Operating Procedures and Live Oak Bank policies.
• Function as an engaged and collaborative team member, recognizing that teamwork is critical to delivering excellent service.
• Perform other duties as assigned

Skills

Customer service

Communication

Organizational skills

Attention to detail

Confidential information handling

Education

High school diploma or GED

Bachelor's degree in business, finance, legal studies, or related field

Tools

Microsoft Office

Job description

Live Oak Bank is a digital bank serving small business owners nationwide. The Associate Loan Closing Specialist plays a key role in protecting the Bank's interests while delivering an exceptional, high-touch customer experience from credit approval through loan funding.

This role quarterbacks the loan closing process by partnering closely with loan officers, underwriters, borrowers, attorneys, and the loan closing management team to ensure accurate, compliant, and timely closings.