Customer Success Manager

SageNet, Inc.; Marietta (GA); Hybrid; USD 55,000 - 85,000; Full time

Job summary

SageNet in Marietta, Georgia is seeking a Customer Success Manager for Satellite Services. You will be the trusted contact for customers, coordinating quotes, contracts, implementation, and renewals while identifying opportunities to grow the account.

Collaborate with Engineering, Operations, Service Delivery, Finance and Support to ensure on-time delivery and value realization. We value curious, organized professionals who thrive on cross-functional teamwork and customer success.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 0 to 5 years in customer success, account management, or related roles.
• Strong customer service, communication, and relationship-building skills.
• Excellent organizational skills and ability to manage multiple priorities.
• Willingness to learn new technologies and processes.
• Proficiency with Microsoft Office applications.

Responsibilities

• Serve as the primary point of contact for Satellite Services customers, delivering an exceptional customer experience.
• Coordinate quotes, proposals, contracts, purchase orders, renewals, and onboarding activities.
• Maintain regular communication to understand business needs and maximize value from SageNet's services.
• Collaborate with Engineering, Operations, Service Delivery, Finance, and Support to ensure successful service delivery.
• Track implementations and service changes to ensure timely, accurate delivery.
• Identify opportunities to expand relationships through additional services and solutions.

Skills

Customer service

Communication

Relationship-building

Organizational skills

Multitasking

Sales support

Microsoft Office

Salesforce

Education

Bachelor's degree

Tools

Salesforce

Microsoft Office

Job description

Empowering Connections, Inspiring Possibility

SageNetis a leading managed services provider specializing in connectivity, digital signage, and cybersecurity. Headquartered in Tulsa, OK, with regional offices across the U.S.,SageNetconnects, manages, and protects technologies and devices across widely distributed enterprises, serving customers in industries such as retail, finance, healthcare, utilities, and energy.

SageNet’snationwide infrastructure includes 24/7/365 U.S.-based Network and Security Operations Centers, geographically diverse teleports, multiple data centers, a nationallogisticscenter, and a nationwide field services organization. The company manages communications for more than 430,000 endpoints across the country.

What makesSageNetunique isitsWhy: a passion for Trusted Connections. This is a two-fold commitment. First,SageNetdelivers secure, reliable, and innovative technological connections for its customers. Second, and just as importantly, the company works tirelessly to build trusted human connections with its customers, partners, and communities. By creating and nurturing these trusted connections,SageNetenhances the world that connects us all.

WHAT YOU’LL DO

As a Customer SuccessManager,Satellite Services, you will serve as a trusted point of contact for customers throughout their relationship withSageNet. You will help coordinate customer needs frominitialconversations and quoting through contracting, implementation, ongoing service, renewals, and account growth.

In addition to supporting the ongoing success of your customer portfolio,you'llhelp coordinate quotes, contracts, renewals, implementation activities, and service changes whileidentifyingopportunities to grow customer relationships and deliveradditionalvalue.

This role is ideal for someone who enjoys helping customers, keeping details organized, and working across teams to ensure commitments are fulfilled. You will support existing customeraccounts,assistwith qualified opportunities provided bySageNet, and help customers receive continued value from their satellite services. Deep satellite knowledge is notrequiredon day one. We are looking for someone who is curious, conscientious, relationship-focused, and excited to learn.

Major Duties and Responsibilities

Customer Relationships & Success

• Serve as the primary point of contact for assigned Satellite Services customers, building trustedrelationshipsand delivering an exceptional customer experience.
• Support customers throughout onboarding, implementation, ongoing service, renewals, and account growth.
• Maintain regular communication with customers to understand their business needs, answer questions, and ensure they receive maximum value fromSageNet'sservices.
• Partnerwith Engineering, Operations, Service Delivery, Finance, and Support to coordinate customer requests, resolve issues, and ensure successful service delivery.
• Conduct regular customer check ins and gather feedback to strengthen relationships and identify opportunities for improvement.
• Support existing customer accounts and qualified opportunities by coordinating quotes, proposals, statements of work, contracts, purchase orders, and renewals.
• Track implementations, service changes, and customer requests to ensure projects are completed accurately and on time.
• Identifyopportunities to expand customer relationships throughadditionalservices and solutions that align with customer needs.
• Maintainaccuratecustomer information, account activity, and opportunities within Salesforce and otherSageNetsystems.
• Continuously learnSageNet'ssatellite solutions, processes, and systems while looking for ways to improvethe customerexperience.

YOUR IMPACT

Success in this role is measured by the quality ofthe customerexperience, the accuracy and timeliness of account coordination, and your ability to strengthen and grow customer relationships.

You will be successful when you:

• Build trusted and responsive relationships with customers.
• Keep customers informed throughout quoting, contracting, implementation, and ongoing service.
• Coordinate effectively across departments to ensure customer commitments are fulfilled accurately and on time.
• Support customer retention and identifyappropriate opportunitiesfor account growth.
• Deliver a positive customer experience by communicating proactively and following through on commitments.
• Take ownership of your work while continuously learningSageNet'sproducts, services, and processes.

WHO YOU ARE

You enjoy building relationships and helping customers succeed.You'reorganized, curious, and proactive, with acustomerfirst mindset and a willingness to learn. You communicate naturally, take ownership of your work, and enjoy collaborating with others to solve problems and deliver exceptional customer experiences.

We'renot looking for someone who already knows everything about satellite technology.We'relooking for someone who is eager to learn, enjoys working with customers, and wants to build a long-term career withSageNet.

Required Qualifications

• Bachelor's degree in Business, Communications, Marketing, Technology, or a related field, or an equivalent combination of education and experience
• 0 to 5 years of professional experience in customer success, account management, account coordination, sales support, client services, customer service, business development, or another customer-facing role. Recent graduates with relevant internships, coursework, or transferable experience are encouraged to apply
• Strong customer service, communication, and relationship-building skills
• Strong organizational skills with the ability to manage multiple priorities and deliver exceptional customer service
• Demonstrated initiative, attention to detail, and willingness to learn new technologies and business processes
• Proficiencywith Microsoft Office applications.

Preferred Qualifications

• Experience supporting B2B customers, commercial accounts, or technology-related services.
• Experience with quoting, proposals, contracts, statements of work, purchase orders, billing, renewals, or order coordination.
• Experience using Salesforce or another customer relationship management platform.
• Experience collaborating with Engineering, Operations, Service Delivery, Finance, or other cross-functional teams.
• Knowledge of satellite communications, including GEO, LEO, VSAT, Ku Band, Ka Band, Starlink, or related connectivity solutions.
• Experience in telecommunications, managed services, networking, technology, or another service-based environment.

WHERE YOU’LL WORK

This position is basedin ourMarietta, Georgia office and will work closely with the Satellite Services, Engineering, Operations, Service Delivery, Finance, and Support teams.

Special Working Conditions

• Hybrid work environment based out of the Marietta, Georgia office
• Business casual work environment
• Ability to work in a fast paced, customer focused environment while managing multiple priorities
• Occasional evening or after-hours availability may be needed to support customer or implementation requirements
• Minimal travel may be required for customer meetings, training, or business events

Physical Requirements

• Ability to sit for extended periods while working on a computer
• Frequent use of hands and fingers for typing and operating standard office equipment
• Frequent visual focus while reviewing contracts, quotes, customer records, and electronic communications
• Ability to communicate by telephone, video conference, email, and in person
• Ability to travel independently by commercial air or ground transportation when required

CLASSIFICATION*: Salary/Exempt

POSITION TYPE: Full-Time

TRAVEL REQUIREMENTS: Approximately 5% to 10% domestic travel by car or airplane

DIRECT REPORTS: None

SAFETY SENSITIVE: No

Equal Opportunity Employer

SageNetis committed to a skills-first approach when it comes to hiring.As such, we value merit, qualifications, and business needs when making employment decisions. It is the policy ofSageNetto provide equal employment opportunity to all employees and applicants without regard to race, color, sex (including pregnancy, sexual orientation, and gender identity), age, religion, national origin, disability, genetic information, veteran or military status, marital status, or any other legally protected status.SageNetstrictly prohibits and does not tolerate discrimination, harassment, or retaliationon the basis ofany legally protected status.

SageNetwill not discriminate against any employee or applicant because they are a disabled veteran, recently separated veteran, active-duty wartime or campaign badge veteran, or Armed Forces services medal veteranin regard toany position for which the employee or applicant is qualified. As a federal contractor,SageNetis committed to taking affirmative action to employ andadvance in employment protected veterans, and to treat qualified individuals without discrimination based on their status as protected veterans in all employment practices.

SageNetwill not discriminate against any employee or applicant because of physical or mental disabilityin regard toany position for which the employee or applicant is qualified. As a federal contractor,SageNetis committed to taking affirmative action to employ and advance individuals with disabilities, and to treat qualified individuals without discriminationon the basis oftheir physical or mental disability in all employment practices. If you have a disability or special need that requires accommodation, please let us know by contacting your HR representative or any member of management.

Legal Disclaimer

This job description is intended to provide a general overview of the position. It is not an exhaustive list of all responsibilities, duties, and skillsrequired.SageNetreserves the right tomodifythis job description at any time, with or without notice. Employment withSageNetis at-will, meaning that either the employee or the company mayterminatethe employment relationship at any time, with or without cause or notice.SageNetwill provide reasonableaccommodationsfor qualified individuals with disabilities.

As a managed services provider,SageNetmaintainsa high levelof information Security.SageNethas a published Information Security Policy and provides mandatory Security Awareness Training for all employees.SageNetrequires that all employees adhere to publishedSageNetsecuritypolicy,failure to do so may result in termination of employment. TheSageNetsecurity program is only as strong as our people and as such it is the responsibility of all employees to protect corporate and customer data following bestpractices and policies.

Qualifications

Skills

Preferred

Oral communication

Advanced

Organizational skills

Intermediate

Decision-making

Intermediate

Detail-oriented

Some Knowledge

Intermediate

Intermediate

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Enthusiastic

Shows intense and eager enjoyment and interest

Dedicated

Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

Goal Completion

Inspired to perform well by the completion of tasks

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Education

Preferred

Bachelors or better in Communication or related field.

Bachelors or better in Information Technology or related field.

Bachelors or better in Marketing or related field.

Experience

Licenses & Certifications

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.