Satellite Positioning Support Specialist - Marine

Fugro; Houston (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Fugro USA employs a Satellite Positioning Support Specialist to interact with clients, enable subscriptions, invoice, and process payments during a twelve-hour shift. It also provides remote technical support on OmniSTAR hardware and Satellite Positioning solutions.

The role requires US work authorization, a high school diploma (secondary vocational education preferred), and at least one year of experience. Bilingual Spanish or Portuguese is a plus.

Qualifications

• High school diploma or equivalent required.
• Secondary Vocational Education preferred.
• 1 year of work experience required.
• GPS/GNSS positioning knowledge preferred.
• Ability to work a 12-hour shift.

Responsibilities

• Interact with Satellite Positioning clients to enable subscriptions and process payments.
• Provide remote technical support on OmniSTAR hardware and Satellite Positioning solutions.
• Coordinate with stakeholders on service lines and sales processes.
• Monitor and report on sales activities and ensure proper invoicing and payments.
• Adhere to Fugro policies and ensure three-way match: subscriptions, invoicing, and payments.

Skills

Communication skills

Teamwork

Troubleshooting

GPS/GNSS knowledge

Spanish/Portuguese language

Education

High school diploma

Secondary Vocational Education

Job description

Job Description The Satellite Positioning Support Specialist is responsible to interact directly with Satellite Positioning clients to enable subscription services, generate client Invoices and process payments during a twelve (12) hour shift. Additionally, provide remote technical support on OmniSTAR hardware and Satellite Positioning solutions to clients. Fugro will not provide work authorization and/or sponsorship for this opportunity. Fugro will not provide relocation assistance for this job opportunity.

Job Responsibilities

• Lead by example and place Quality, Health & Safety, Security, and the protection of the Environment as core values while never intentionally placing employees, our processes, customers, or the communities in which we live and work at risk.
• Consult and coordinate with Product manager, Controller and other relevant stakeholders in Satellite Positioning Service Line on all levels.
• Follow directives from shared services and operational activities in the Service Line.
• Enable subscriptions as required by Satellite Positioning clients.
• Provide remote technical support on OmniSTAR hardware and solutions.
• Coordinate and support sales processes and sale contracts.
• Interact directly with clients to provide subscriptions and support.
• Monitor and report on sales activities.
• Adhere to Fugro policies and procedures.
• Ensure three-way match: Subscriptions / Invoicing / Payment.
• Close out open client support requests.
• Key performance indicators.

Job Requirements

• Authorized to work in the United States without restrictions.
• Possess a high school diploma or equivalent is required.
• A Secondary Vocational Education is preferred.
• Have one year of working experience required.
• A year of more of experience understanding a GPS/GNSS satellite positioning is preferred.
• Flexibility to work in twelve-hour shift system.
• Fluent in Spanish or Portuguese preferred.
• Good oral and written communication skills.
• Ability to work in a team environment.
• Good troubleshooting and problem-solving skills.

What’s in it for you?

At Fugro, our people are our number one priority and central to our purpose to create a safe and livable world.

Our values set the foundation for our unique culture: we are determined to deliver, we prepare for tomorrow, we do what’s right, and we build trust.

Our talent philosophy is seeded by our values and fueled by a passion for learning, developing leadership behaviors, transparency, and accountability.

Fugro offers opportunities to sharpen skills and provide career growth through on-the-job learning experiences, LinkedIn Learning access, business and technical training, and leadership development programs.

We value the mental, physical, and financial health of our employees and their families and offer a variety of flexible work models.

Fugro USA’s comprehensive benefits package also ensures you have choices that fit your needs at any life stage.

Fugro is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. Individuals with disabilities needing assistance in the recruitment process are encouraged to contact Human Resources directly at 713-369-5699 or [e-mail].

Know Your Rights: Workplace discrimination is illegal Fugro is the world’s leading Geo-data specialist, collecting and analysing comprehensive information about the Earth and the structures built upon it. Adopting an integrated approach that incorporates acquisition and analysis of Geo-data and related advice, Fugro provides solutions. With expertise in site characterisation and asset integrity, clients are supported in the safe, sustainable and efficient design, construction and operation of their assets throughout the full life cycle. Employing approximately 9000 talented people in 61 countries, Fugro serves clients around the globe, predominantly in the energy and infrastructure industries, both offshore and onshore. In 2020, revenue amounted to EUR 1.4 billion. Fugro is listed on Euronext Amsterdam.