SATCOM IP Network Support Analyst

Via Logic LLC; Riverdale (UT); On-site; USD 60,000 - 80,000; Full time

Job summary

Via Logic LLC is seeking a Network Support Analyst to join their Enterprise SATCOM Gateway Services Operations Support Cell at Hill AFB, UT. This position requires U.S. citizenship and an active Secret clearance to start.

The ideal candidate will be responsible for monitoring network events, managing customer ticketing, and supporting IP satellite modem functions in a 24/7 environment. Required qualifications include a DoD-8570 IAT Level 2 certificate and moderate experience in SATCOM architecture and network management.

Qualifications

• Must have DoD-8570 IAT Level 2 baseline certification at start date.
• Currently possess an active Secret security clearance.
• 2-4 years of experience in the relevant field.

Responsibilities

• Create and update tickets for customer problem tracking.
• Monitor network events and failures in real-time.
• Perform configuration of routers, switches, and firewalls.
• Work with DoD SATCOM Gateway facilities to troubleshoot issues.

Skills

DoD-8570 IAT Level 2 certification

Moderate experience with SAA/GAAs

Understanding of MILSATCOM encryption

Network management using iDirect/Linkway/EBEM

Ability to work in a 24/7 operations environment

Education

High school diploma

Job description

Our customer is the Defense Information Systems Agency (DISA) and acts as the provider of GIG/Defense Information System Network (DISN) services to its customers, the Department of Defense (DoD) and national security organizations. This position directly supports the DISA-provided GIG capabilities and services in the 24x& DISA Global Operations Center (DGOC).

The Leidos Digital Modernization Sector and Global Solutions Management-Operations II (GSMO-II) have an opening in our Enterprise SATCOM Gateway Services (ESGS) Operations Support Cell for a Network Support Analyst at Hill AFB, UT.

This position requires U.S. citizenship and an active Secret clearance to start.

Primary Responsibilities

• Create and update tickets utilizing DISA ticketing applications to aid in customer problem tracking and resolution in all aspects of the network integral to our clients Baseband, IF and RF communications.
• Monitor network events and element management failures in real-time on a 24x7x365 basis.
• Perform IP network support to include configuration of routers, switches, firewalls and voice equipment.
• Perform IP satellite modem support to include configuration and issue of option/boot/RSP files.
• Remotely access and de-access customers into the IP/SATCOM networks
• Work with DoD SATCOM Gateway facilities and deployed operators to troubleshoot and resolve SATCOM and IP network issues.
• Verify equipment is operating in the baseline configuration.
• Remotely provide global equipment configurations at DoD SATCOM Gateways utilizing the Satellite Access Authorization (SAA) and Gateway Access Authorization (GAA).

Basic Qualifications

• Must have DoD-8570 IAT Level 2 baseline certification (Security+ CE, or equivalent) at start date.
• Ability to work in a 24/7 operations environment.
• Moderate experience with one or more of the following: Utilization of SAA/GAAs as a source documentation for network configuration.
• Moderate understanding and experience with the operation and configuration of MILSATCOM encryption devices.
• Moderate understanding and experience with Satellite Communications (SATCOM) architecture and signal flow.
• Currently possess an active Secret security clearance.
• Ability to manage IP over SATCOM networks using iDirect/Linkway/EBEM or equivalent FM-TDMA hubs

Required Education and Experience

• High school diploma and 2-4 years of experience.

Commitment to Non-Discrimination

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.