SATCOM Field Service Engineer

CACI; Sterling (VA); On-site; USD 85,000 - 178,000; Full time

Job summary

CACI seeks a SATCOM Field Service Representative to build and maintain USSF systems, performing hands-on troubleshooting, installation, and deployment support. The role demands adaptability for travel to OCONUS sites and strong collaboration with customers and vendors.

Required are a CompTIA Security+ certification and an Active Secret clearance, plus experience with SATCOM hardware, Windows/Linux administration, and physical equipment handling.

Qualifications

• CompTIA Security+ certification required.
• Active Secret clearance required.
• Ability to troubleshoot complex hardware and network issues.
• Experience maintaining hardware systems and SATCOM terminal equipment.
• Windows OS and Linux system administration expertise.
• Willingness to travel OCONUS and perform physical actions (lifting, racking, stacking).
• US Passport with at least one year until expiration.
• Team-oriented with ability to work with customers and OEM vendors.

Responsibilities

• Primary frontline technical support for deployed USSF SATCOM systems.
• Travel to OCONUS locations as needed; fly on short notice to support deployments.
• Perform maintenance, troubleshooting, hardware replacements and installations.
• Document tasks in Jira and manage spare pools and asset tracking.
• Provide basic system administration training to operators and remote monitoring.

Skills

CompTIA Security+ certification

Active Secret clearance

Troubleshoot hardware & network issues

SATCOM terminal maintenance

Windows & Linux system administration

Travel OCONUS

Education

College degree or applicable technical certifications

Job description

The Opportunity

CACI is seeking a SATCOM Field Service Representative (FSR) to build, maintain USSF systems. Must have experience installing, repairing, troubleshooting electronic systems, as well as instructor experience to provide instruction to military hosts on an as needed basis.

Responsibilities

As a Field Service Representative (FSR) you will be the

• primary frontline responsible technical support for our deployed ecosystem of USSF SATCOM systems. You will support tasks at various OCONUS locations. This role requires the ability to “fly” on short notice to assist with maintaining multiple deployed systems globally.
• Tasks include regularly scheduled maintenance activities, hands‑on troubleshooting hardware and software issues, performing hardware replacements and installations, as well as aiding with next generation hardware deployments. Additional duties include administratively tracking FSR‑related tasks in our ticketing system for proper documentation.
• Must be willing to turn wrenches and haul equipment in foreign countries
• Build and configure satellites, equipment, racks
• Expertise in understanding SATCOM
• Pointing Antennas, establishing remote connections
• Work with 12' tall antennas and rack in extreme environments
• Will consider SATCOM professionals and heavy network professionals who want to transition to SATCOM

Approximately, 50% of time will be OCONUS:

• Work with military clients to fully understand their operational needs and issues.
• Effectively manage time to respond to service calls in a timely fashion.
• Complete site surveys, system installations, troubleshooting procedures, and perform system operational checks.
• Performs small scale (move, adds, or changes of client's) equipment as needed.
• Troubleshoot and resolve technical issues as they occur.
• Provide basic system administration training to technical users.
• Remotely monitor health and status of deployed systems
• Support logistics operations and aide with asset management responsibilities
• Assist with management of spare pools to ensure availability and accountability
• Manage and control forward deployed system spares inventory
• Escalate any hardware issues or system outages to leadership immediately
• Assist with ticket management, and track all known hardware issues within Jira ticketing system
• Perform preventative maintenance checks and services (PMCS)
• Conduct hardware replacements and/or upgrades
• Monitor and maintain system hardware and software
• Troubleshoot any technical problems or issues to determine possible solutions
• Conduct and/or assist local unit with site surveys (for future system installation)
• Conduct refresher training for operators, when necessary
• Support customer operations and system administrator personnel

Qualifications

Required:

• CompTIA Security+ certification
• Active Secret clearance
• Ability to troubleshoot complex hardware and network issues
• Experience maintaining hardware systems, SATCOM terminal, including cable repair
• Windows OS and Linux System Administration expertise
• Physically able to travel OCONUS, travel and conduct the physical actions necessary to include lifting, racking and stacking equipment
• Must have U.S. Passport with at least one year until expiration
• Must work well within a team environment, have good interpersonal skills, and ability to work effectively with customers and OEM vendors (for example: vendors for sensor systems and vehicle platforms)

Desired:

• Working in foreign locations, either on‑economy or military base housing
• Prior Military or DoD experience
• Previous experience as a Field Support Representative
• Experience maintaining servers, network and/or communication, SATCOM terminal equipment
• SIGINT background
• College Degree or applicable technical certifications
• Program Mission focused approach to representing the USSF Program
• Travel: Overseas required: 50-75%
• Active TS/SCI

What You Can Expect

A culture of integrity.

At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high‑performing group dedicated to our customers' missions and driven by a higher purpose - to ensure the safety of our nation.

An environment of trust.

CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to take the time you need through a unique flexible time off benefit and have access to robust learning resources to make your ambitions a reality.

A focus on continuous growth.

Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground - in your career and in our legacy.

Pay Range

There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications. Our employees value the flexibility at CACI that allows them to balance quality work and their personal lives. We offer competitive compensation, benefits and learning and development opportunities. Our broad and competitive mix of benefits options is designed to support and protect employees and their families. At CACI, you will receive comprehensive benefits such as; healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

The proposed salary range for this position is:

$84,900 - $178,400

CACI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, age, national origin, disability, status as a protected veteran, or any other protected characteristic.