SAP SuccessFactors Senior Functional Analyst

Illinois Tollway; Chicago (IL); On-site; USD 110,000 - 120,000; Full time

Job summary

Illinois Tollway is seeking an experienced IT professional to manage SAP SuccessFactors EC/Payroll and related HR modules, driving system configuration, testing, and deployment of enhancements. You will collaborate with stakeholders to translate business needs into functional designs and act as a mentor to junior staff.

The role requires strong communication, project coordination, and a hands-on approach to SAP configuration, testing, and documentation within a unionized environment, located at

Qualifications

• Minimum 5 years’ experience in a technical, analytical, or specialist role supporting HR systems.
• Minimum 5 years’ experience supporting SAP Employee Central (EC) core HR and Payroll Central.
• Minimum 5 years’ experience with one or more other modules (Recruiting, Onboarding, Compensation, Learning, Performance & Goals, Time Management, and Benefits Administration).
• Minimum 5 years’ experience with business process mapping and requirement definition.
• Minimum 5 years’ experience performing configuration tasks and writing RICEFW functional specs.
• Minimum 5 years’ experience in planning and developing test plans, managing and executing testing, and verifying test results.
• Experience using SuccessFactors reporting tools like People Analytics, People Stories, Tiles, and Report Center.
• Experience using SAP Solution Manager or SAP Cloud ALM.
• Experience with eliciting and creating consensus on requirements across different units.
• Excellent interpersonal, verbal, and written communication skills.
• Highly effective time and project management skills, including ability to coordinate design, testing and implementation.
• Team player with the ability to develop effective working relationship.
• Excellent analytical and problem-solving skills.

Responsibilities

• Liaison to business users and key stakeholders to understand and evaluate current business processes, facilitate discussions, identify solutions, and translate needs into system requirements.
• Perform support for maintenance and minor enhancements and aid system integrators on large projects.
• Lead creation and implementation of new/enhanced SAP functionality and related activities including requirements, design, configuration, testing, training, and documentation.
• Update technical system documentation and business process documentation.
• Provide system support including change requests, reporting of metrics, and assistance to business users.
• Troubleshoot problems, perform root cause analysis, and coordinate with internal teams or vendors for resolution.
• Research and recommend best-practice SAP solutions to improve business processes.
• Support organizational change management and training to ensure adoption of applications.
• Provide mentoring for less experienced colleagues and power users as required.
• Continually learn SAP functionality and participate in user communities and learning opportunities.

Skills

HR Systems

SAP Employee Central

Payroll Central

Recruiting & Onboarding

Requirements Definition

Functional Specifications

Testing & QA

Change Management

Mentoring

Training & Documentation

Education

Bachelor's Degree (IT/CS/Business)

4-year college degree in Information Technology

Tools

SAP SuccessFactors

SAP ALM

SAP HANA

SAP Fiori

SAP BI

Job description

Salary

$110,000.00 - $120,000.00 Annually

Location

Central Administration 2700 Ogden Avenue Downers Grove, 60515, IL

Job Type

Professionals

Job Number

92468-092826

Department

Information Technology

Opening Date

09/28/2026

Closing Date

10/12/2026 11:59 PM Central

Union Role

Yes

Union Name

AFSCME - 88311

Position Grade

7

Description

The Illinois Tollway is dedicated to providing and promoting a safe and efficient system of highways while ensuring the highest possible level of service to our customers. Whether it's I-PASS, the Move Illinois Program, open road tolling or keeping you safe with our H.E.L.P. trucks, we are committed to delivering great benefits and services to customers.

The Tollway is a user-fee system – no state or federal tax dollars are used to support maintenance and operations. Operations are funded by toll and concession revenues.

Under the leadership of the Board of Directors and Executive Staff, the Tollway is committed to achieving the following goals: increase collaboration with regional transportation and planning agencies, promote the regional economy, maintain financial integrity, foster environmental responsibility and sustainability, maintain the safety and efficiency of the Tollway system, further transparency and accountability, enhance customer service, and maintain public trust.

Essential Job Functions

• Liaison to business users and key stakeholders to understand and evaluate current business processes, facilitate business process improvement discussions, identify solutions for complex business problems, and translate business needs into system requirements.


• Perform support for both maintenance and minor enhancement requests as well as aid system integrators on large projects and major enhancements.


• Lead the creation and implementation of new/enhanced SAP functionality including the following:
  
  
  
  • Identify, gather, and document clear and complete functional requirements including impacts and changes to business processes and procedures.
  
  
  • Analyze options and design potential solutions which may include integrating various modules and third-party systems to alignment with stakeholder’s needs and industry best practices.
  
  
  • Prepare or update functional specifications for proposed changes including configuration, RICEFW (reports, interfaces, conversions, enhancements, forms, workflows), and security.
  
  
  • Perform functional configuration tasks.
  
  
  • Maintain security role mappings and segregation of duties and functional workflow administration.
  
  
  • Plan, perform, and monitor unit, system, and integration testing and facilitate user acceptance testing.
  
  
  • Conduct refresher training and related documentation and develop job aids.
  
  
  • Plan and deploy releases into production system environments including the rollout of new processes and procedures.
  
  
  • Update technical system documentation and business process documentation.
  
  
  • Provide system support including the management of change requests, reporting of business metrics, and assistance to business users.
  
  
  • Troubleshoot problems, conduct root cause analysis, and help facilitate the correction and resolution of defects with internal support teams and operations groups and/or with vendors.
  
  
  • Research and make recommendations to promote and implement best-practice solutions that leverage SAP functionality to continuously improve business processes.
  
  
  • Support organizational change management and training to ensure application solutions are adopted and fully utilized.
  
  
  • Provide mentoring for less experienced colleagues and power users as required.
  
  
  • Strive to continually learn new SAP functionality while deepening knowledge in assigned functional areas by participating in SAP user community and continuous learning opportunities.
  
  
  
  

Qualifications

Skills and Experience (Required)

• Minimum 5 years’ experience in a technical, analytical, or specialist role supporting HR systems.


• Minimum 5 years’ experience supporting SAP Employee Central (EC) core HR and Payroll Central.


• Minimum 5 years’ experience with one or more other modules (Recruiting, Onboarding, Compensation, Learning, Performance & Goals, Time Management, and Benefits Administration).


• Minimum 5 years’ experience with business process mapping and requirement definition.


• Minimum 5 years’ experience performing configuration tasks and writing RICEFW functional specs.


• Minimum 5 years’ experience in planning and developing test plans, managing and executing testing, and verifying test results.


• Experience using SuccessFactors reporting tools like People Analytics, People Stories, Tiles, and Report Center.


• Experience using SAP Solution Manager or SAP Cloud Application Lifecycle Management (ALM).


• Experience with eliciting and creating consensus on requirements across different organizational units and describe business designs in terms that can be turned into functional and technical designs.


• Excellent interpersonal, verbal, and written communication skills.


• Highly effective time and project management skills, including ability to coordinate design, testing and implementation.


• Team player with the ability to develop effective working relationship.


• Excellent analytical and problem-solving skills.

Education (Required)

• 4-year college degree in Information Technology, Computer Science, Business, or related field.

Skills and Experience (Preferred)

• SAP SuccessFactors Certifications on EC Modules.


• Experience with SuccessFactors integration center, report center, and role-based permissions.


• SAP HANA and Fiori experience.


• SAP BI experience.


• Experience with at least 1 full cycle SAP SuccessFactors implementation.

The Illinois Tollway is committed to creating a diverse environment and is proud to be an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin or ancestry, disability, unfavorable discharge from military services, age, order of protection status, military status, sex or sexual orientation.

All stated experience for each question listed within the Supplemental Question Section must also be reflected in the \"Work Experience\" section of your application or in your resume. Failure to do so, or overstating experience, will result in receiving no credit for your answer, and may result in your disqualification from consideration.