SAP Service Management Consultant

Infosys BPM Philippines; Austin, Northern (TX, KY); Hybrid; USD 110,000 - 160,000; Full time

Benefits offered by this job

Disability coverage

Health and dependent care accounts

401(k) plan

Job summary

Infosys is seeking a highly experienced Package Consultant 3 to analyze complex business processes, define solution architectures, and lead ERP customization and integration projects. You will drive large-scale data migrations, ensure security and performance, and deliver thorough documentation and training to diverse user groups.

You will collaborate with cross-functional teams to align technical solutions with business goals while leveraging SAP SM/CS, S/4HANA, and BTP expertise.

Qualifications

• SAP experience with Service Management (SM/CS).
• Experience in implementations, rollouts, and support projects.
• S/4HANA hands-on work experience and knowledge of BTP cloud applications.
• Advanced knowledge on Service Notification, Service orders, Warranty and billing.
• Strong knowledge of Sales and Distribution, Repairs and Service Notifications, Warranty and Contracts.
• Experience with SAP enhancement technologies including user exits, BADIs, IDOCs, BAPIs.
• Ability to read and debug ABAP codes.
• Experience creating functional specifications for RICEF Objects.
• Exposure to SAP BRF+, SAP BTP applications.
• Customer service master data handling: Equipment master, warranty master, functional location, counters.

Responsibilities

• Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
• Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
• Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
• Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity
• Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives through audits, to uphold security protocols and industry standards
• Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer

Skills

SAP SM

Customer Service

S/4HANA

ABAP

IDOCs

RICEF

BRF+

BTP

ABAP Debugging

Education

Bachelor's degree

Tools

ABAP Workbench

IDoc Interfaces

SAP BRF+

SAP BTP

Job description

Technical Skills 2

Technology|SAP SM (service management)|SAP SM (service management)

Overview

The Infosys Retail, Consumer Goods, and Logistics unit stands as a globally respected partner of choice, dedicated to helping clients achieve their business goals through cutting-edge technology and seamless services. Our unit offers a dynamic forum where projects and teams can effectively learn, adopt, and excel in all technologies. We foster a vibrant community that leverages shared skills and experiences to deliver high-quality, value-enhanced solutions. Join us and become part of a team that drives innovation, operational efficiency, and sustainable growth in the retail, consumer goods, and logistics sector. Together, we can shape the future of these industries and achieve remarkable success.

In the assigned Job Role of Package Consultant 3, your Area Of Responsibility will be as below:

• Analyze complex business processes to identify optimization opportunities and draft detailed requirement specifications that align with enterprise architecture standards
• Define and develop solution architecture, steering customization and integration efforts based on thorough business analysis
• Design and implement advanced customizations basis ERP platform's capabilities and limitations and develop critical software applications in collaboration with the development team
• Develop and implement complex integration workflows to connect the ERP system with external applications, while leading large-scale data migration strategies to ensure data integrity
• Implement advanced performance optimization strategies focused on scalability, reliability, and user experience, while leading compliance initiatives throughs audits, to uphold security protocols and industry standards
• Develop detailed documentation for complex ERP customizations and lead training workshops tailored to various user groups, to ensure effective knowledge transfer

Your contribution to the team:

• Expertise in ERP systems, architecture, and advanced customization techniques
• Ability to design complex integration solutions and guide large-scale data migrations
• Proactive problem-solving to streamline complex requirements
• A strategic mindset to align technical solutions with business goals and market trends.
• Deep understanding of compliance requirements, security protocols, and performance optimization methodologies
• Sector specific expertise for high quality project delivery

Required Skill and Experience

• SAP experience with experience in Service Management (SM)/Customer Service (CS)
• Experience working in implementations, rollouts/support projects
• S/4HANA hands-on work experience and good understanding of BTP cloud applications
• Advanced knowledge on – Service Notification, Service orders, Warranty and billing
• Strong process knowledge of Sales and Distribution, Repairs and Service Notifications, Warranty and Contracts, Settlement Management.
• Experience with SAP enhancement technologies including user exits, BADIs, IDOCs, BAPIs
• Ability to read and debug ABAP codes.
• Experience creating functional specifications for RICEF Objects.
• Exposure to SAP BRF+, SAP BTP applications
• Customer service master data - Equipment master, warranty master, functional location, counters etc.

Preferred Skill and Experience

• Preferred: Exposure to AI/Automation tools
• Knowledge on idocs - setup of partner profile, creating segments, testing idocs.
• Worked on Interfaces with both SAP and non-SAP systems.
• Excellent written and verbal communication skills.
• Ability to work independently with minimal supervision and work on multiple projects simultaneously
• Excellent Analytical and Communication skills
• Excellent Planning and Co-ordination skills
• Coordination with Cross Functional Teams, ABAP team, client managers, understand business requirements, Preparing Functional Specs, coordinate design/development with offshore team, provide regular status updates, lead business playbacks, coordinate with third party application teams, plan and coordinate testing, prepare for project go-live & reach out to larger Infosys competency / teams for inputs etc

Additional Required Qualifications

• Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• All applicants authorized to work in the United States are encouraged to apply.

Along with competitive pay, as a full-time Infosys employee you are also eligible for the following benefits:

• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.