SAP SD Consultant

TechDigital Group; Hercules (CA); On-site; USD 120,000 - 190,000; Full time

Job summary

TechDigital Group is seeking an experienced SAP SD Functional Consultant to lead order management configurations and cross-functional integrations in a complex environment.

You will collaborate with business stakeholders, IT partners, and CRM/ERP teams to ensure reliable order processing, accurate pricing integration, and compliant controls. Extensive OTC knowledge and hands-on SAP configuration are essential.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 10+ years of hands-on SAP SD functional consulting and configuration experience.

Responsibilities

• Provide L2/L3 functional support for SAP SD Order Management incidents and requests through JSM with timely resolution within SLAs.
• Configure and maintain SAP SD order management functionalities (sales document types, item categories, schedule line categories, copy controls, ATP, credit management, output determination).
• Translate business requirements into functional specifications and SAP solutions.
• Perform root-cause analysis of recurring production issues and implement preventive solutions.
• Support SAP SD enhancements through design, configuration, testing, deployment, and hypercare.
• Develop and execute unit, SIT, and regression tests; support UAT.
• Lead SAP SD Order Management activities for projects including design, build, cutover, and hypercare.
• Collaborate with SAP Pricing, MM, LE, FI-AR, and EDI/IDoc to resolve integration issues.
• Troubleshoot order processing failures using SAP transactions, tables, logs, and debugging information.
• Maintain functional documentation, SOPs, configuration documents, and end-user guides.
• Ensure ITIL incident/problem/change processes and SOX controls are followed.

Skills

SAP SD configuration

Order Management

Jira Service Management

ITIL processes

SOX controls

Cross-functional collaboration

Troubleshooting SAP

Documentation

Stakeholder management

OTC processes

Education

Bachelor's degree in Information Systems/CS/Business/Supply Chain

Tools

SAP

Jira Service Management

Job description

The ideal candidate will possess strong hands-on expertise in SAP SD configuration, troubleshooting, and cross-functional integration, along with the ability to collaborate with business stakeholders, technical teams, and IT partners to ensure efficient and reliable order processing.

Key Responsibilities

• Provide L2/L3 functional support for SAP SD Order Management incidents and service requests through Jira Service Management (JSM), ensuring timely resolution within defined SLAs.
• Configure and maintain SAP SD order management functionalities, including sales document types, item categories, schedule line categories, copy controls, availability checks (ATP), credit management, and output determination.
• Work closely with business stakeholders to understand requirements, conduct fit-gap analysis, and translate business needs into functional specifications and SAP solutions.
• Perform detailed root-cause analysis of recurring production issues and implement sustainable corrective and preventive solutions.
• Support SAP SD enhancements throughout the solution lifecycle, including functional design, configuration, testing, deployment, and post-production hypercare.
• Develop and execute unit, System Integration Testing (SIT), and regression test scenarios, and provide functional support during User Acceptance Testing (UAT).
• Serve as the SAP SD Order Management functional lead for assigned projects, contributing to solution design, build, cutover planning, and hypercare activities.
• Collaborate with cross-functional teams across SAP Pricing, Materials Management (MM), Logistics Execution (LE), Finance (FI-AR), and EDI/IDoc to resolve integration-related issues.
• Troubleshoot order processing failures using SAP transactions, tables, application logs, and relevant technical debugging information.
• Maintain functional documentation, Standard Operating Procedures (SOPs), configuration documents, and user guides.
• Ensure adherence to ITIL-based incident, problem, and change management processes, as well as applicable SOX controls and audit requirements.

Required Qualifications and Skills

• Bachelor's degree in Information Systems, Computer Science, Business Administration, Supply Chain Management, or a related discipline.
• 10+ years of hands-on experience in SAP SD functional consulting, support, and configuration, with a strong focus on Order Management.
• In-depth understanding of end-to-end Order to Cash (OTC) processes, including sales order entry, order processing, delivery management, and billing.
• Strong hands-on configuration experience with:
  • Sales document types and item categories.
  • Schedule line categories and determination.
  • Copy control and document flow.
  • Availability to Promise (ATP) and credit checks.
  • Output determination and order processing controls.
• Working knowledge of SAP SD integration with Pricing, MM, LE, and FI-AR.
• Experience supporting EDI/IDoc-based order processing, including troubleshooting inbound and outbound interface failures.
• Strong SAP troubleshooting and analytical skills, including familiarity with relevant transactions, tables, application logs, and error analysis.
• Proven experience in preparing functional specifications, configuration documents, test scripts, and end-user documentation.
• Hands-on experience with ITIL-based incident, problem, and change management processes.
• Experience working with Jira Service Management (JSM) or similar ITSM platforms.
• Strong communication, stakeholder management, problem-solving, and cross-functional collaboration skills.

Preferred Qualifications

• Experience in full-lifecycle SAP implementation projects, including requirements gathering, solution design, configuration, testing, deployment, and hypercare.
• Prior experience in life sciences, medical devices, healthcare, or other regulated industry environments.
• SAP Certified Associate – Sales or equivalent SAP SD certification.
• Understanding of SOX compliance, audit controls, and documentation standards in enterprise SAP environments.
• Flexibility to travel domestically and internationally as required.

Key Competencies

• Strong functional expertise in SAP SD Order Management and OTC processes.
• Ability to independently manage complex production issues and drive permanent resolution.
• Strong analytical and root-cause investigation capabilities.
• Effective collaboration with business users, technical teams, and global stakeholders.
• Ownership mindset with a focus on service quality, operational stability, and continuous improvement.
• Ability to manage competing priorities while meeting service delivery commitments.