SAP-Savvy Customer Service & Operations Supervisor

ANDRITZ; Montoursville (Lycoming County); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Dental insurance

401(k)

Paid maternity leave

Paid paternity leave

Disability insurance

Job summary

ANDRITZ in Montoursville, PA seeks a Customer Service professional to support customers, Sales Managers, and regional teams domestically and internationally. You will respond to inquiries, process orders, and coordinate returns for the pulp and paper industry.

Responsibilities include creating quotes, entering orders in SAP, ensuring pricing accuracy, and coordinating with logistics. Strong communication and organizational skills are essential in a fast-paced environment.

Qualifications

• Associate degree or equivalent related experience.
• Two to four years of customer service experience.
• Knowledge of shipping terms and conditions strongly preferred.

Responsibilities

• Prepare quotations for customers, Product Managers, and the sales team.
• Enter and expedite orders while maintaining accurate customer pricing, terms, conditions, and scope.
• Supervise and support team members to ensure effective performance and service delivery.
• Review customer orders for accuracy and completeness before order creation and release to manufacturing.
• Create customer orders in SAP and provide order confirmations to customers.
• Coordinate with vendors to fulfill order requirements.
• Partner with Logistics to coordinate delivery requirements and customer order needs.
• Communicate shipment details, delivery dates, and schedule changes to regional sales entities, Sales Managers, and customers.
• Maintain and reconcile customer consignment inventory, keeping agreement records and schedules current.
• Maintain agreed consignment and “make and hold” inventory levels.
• Provide backup support for the Customer Service Department as needed.
• Maintain documentation for quotes, customer orders, and purchase orders throughout the order process, including attaching records in SAP.
• Respond promptly to customer inquiries regarding ship dates, order status, and related requests.
• Code, approve, and submit invoices for freight, building supplies, and utilities.
• Order office and shop supplies.
• Attach inspection reports to purchase orders in SAP.

Skills

Strong written and verbal коммуника?

Education

Associate degree or equivalent related experience

Tools

SAP

Microsoft Access

Microsoft Office Suite

Job description

ANDRITZ in Montoursville, PA seeks a Customer Service professional to support customers, Sales Managers, and regional teams domestically and internationally. You will respond to inquiries, process orders, and coordinate returns for the pulp and paper industry.

Responsibilities include creating quotes, entering orders in SAP, ensuring pricing accuracy, and coordinating with logistics. Strong communication and organizational skills are essential in a fast-paced environment.