SAP S/4HANA Business Analyst — Digital CX & Web Apps

Techlifecolumbus; Columbus (OH); On-site; USD 70,000 - 110,000; Full time

Job summary

Revel IT in Columbus, OH seeks a Business Analyst with SAP S4 HANA for a contract opportunity. You will partner with business leaders, IT, and vendors to define future-state processes, validate requirements, streamline workflows, and assess organizational impacts.

You will design scalable, customer-centered solutions, support testing, adoption, and rollout, including test scenarios and user acceptance testing, and you may travel as needed to support program needs.

Qualifications

• Demonstrated ability to understand and discuss technical concepts and digital operations
• Strong analytical, troubleshooting, and problem-solving skills
• Ability to work with cross-functional teams in a fast-paced environment
• Excellent written and verbal communication skills
• Proficiency with Microsoft Excel, Word, Visio, and PowerPoint
• Digital customer platform experience (managing customer-facing platforms including websites, chatbots, alerts programs, or mobile applications)

Responsibilities

• Facilitates Customer Transformation program implementation of the product roadmap of omni-channel Digital experiences (web, mobile app and chatbot) to deliver a best-in-class customer experience across all company websites
• Develops and manages business requirements and project plans in collaboration with Customer Transformation Service Integration partners and Digital Vendors
• Provides strategic insight around delivering innovative, reliable and efficient customer experiences to leadership and business partners
• Improves self-service customer capabilities across all customer-facing websites
• Writes and executes user acceptance test scripts to ensure functionality and quality of any web development meet the business requirements set on a project-by-project basis
• Coordinates and executes website testing as needed during and after deployments of enhancements

Skills

Analytical skills

Cross-functional collaboration

Communication skills

Problem-solving

Tools

Microsoft Excel

Microsoft Word

Microsoft Visio

PowerPoint

Job description

Revel IT in Columbus, OH seeks a Business Analyst with SAP S4 HANA for a contract opportunity. You will partner with business leaders, IT, and vendors to define future-state processes, validate requirements, streamline workflows, and assess organizational impacts.

You will design scalable, customer-centered solutions, support testing, adoption, and rollout, including test scenarios and user acceptance testing, and you may travel as needed to support program needs.