Business Analyst

CRG; Charlotte (NC); Hybrid; USD 90,000 - 120,000; Full time

Benefits offered by this job

Fantastic benefits

Flexible work environment

Job summary

CRG is seeking a Business Analyst for a multi-year ERP upgrade project in Charlotte, NC. The role requires documenting business requirements across sectors, aligning with S/4HANA capabilities, and collaborating with Agile teams to define features and acceptance criteria.

The position is hybrid, based in Charlotte, and requires strong communication, analytical, and stakeholder-management skills to drive successful implementation and continuous improvements.

Qualifications

• Bachelor’s degree in Accounting, Finance, Information Systems, or related field preferred.
• Minimum of 4 years of Business Analysis experience in software development, ERP implementation, or digital product enhancement environments.
• Hands-on experience with SAP modules such as FI, SD, MM, IM, EWM, AM, AP, AR, CO, or PCA; exposure to SAP S/4HANA preferred.
• At least 1 year of practical experience on Agile projects or within Agile teams (Scrum, SAFe, or similar).
• Exceptional communication and interpersonal skills, with ability to collaborate across technical and business teams.
• Strong ownership, accountability, and commitment to high-quality outcomes.
• Proven analytical and critical thinking abilities and proactive problem-solving.
• Highly organized and detail-oriented with ability to manage multiple priorities under tight deadlines.
• Adept at building relationships and influencing stakeholders on business solutions.
• Proficient in MS Office Suite; familiarity with Miro and Azure DevOps is a plus.
• Willingness to travel occasionally (<5%) to support project initiatives.

Responsibilities

• Partner with stakeholders, cross-functional teams, developers, and vendors to elicit and document current and future-state processes.
• Collaborate with Product Managers to define features with detailed business requirements and acceptance criteria.
• Develop a deep understanding of business domains and facilitate cross-functional decisions.
• Contribute to backlog refinement by breaking features into user stories and tasks.
• Identify risks, dependencies, and process gaps and communicate them proactively.
• Translate needs into testable user stories and tasks with clear acceptance criteria.
• Model future-state processes aligned with S/4HANA capabilities and best practices.
• Ensure delivered solutions meet business needs and transformation goals.
• Facilitate Agile ceremonies and track progress of milestones.
• Support post-implementation feedback and system enhancements with stakeholders.
• Develop and execute test cases; support end-to-end testing across integrated systems.
• Evaluate outputs for defects and adherence to quality standards.

Skills

Stakeholder management

Communication

Analytical thinking

Agile methods

SAP knowledge

MS Office

Miro

Azure DevOps

Travel willingness

Education

Bachelor’s degree

Tools

SAP

Excel

Azure DevOps

Miro

Job description

Our global Fortune 500 client, with U.S. headquarters in Charlotte, NC, is a world class food service provider with a strong presence across the nation. Celebrating almost 30 years in North America, this employee-focused company has received honors for diversity and inclusion, innovation, health and wellness, and company culture. CRG has successfully placed over 220 employees within the last 7 years within this organization, known for its continuous growth opportunities, fantastic benefits package, innovative technology, flexible work environment, and collaborative culture.

The Business Analyst is focused on the multi-year implementation of an ERP system upgrade across the organization. The Business Analyst is responsible for working within the our client’s sectors to gather and document business requirements for developing and implementing the ERP upgrade. The position is hybrid and based in Charlotte, NC.

Responsibilities

• Partner with business stakeholders, cross-functional team members, developers, and third-party vendors to elicit, analyze, and document both current-state processes and future-state requirements.
• Collaborate closely with Product Managers and Product Owners to define and refine features by providing detailed business requirements, supporting solution design, and ensuring alignment with business objectives.
• Quickly develop a deep understanding of complex business domains and effectively facilitate cross-functional decisions across diverse stakeholder groups.
• Contribute to backlog refinement by working with team members to break down Features into detailed user stories and tasks that are ready for development.
• Identify and communicate risks, dependencies, and process gaps in a timely and proactive manner.
• Translate business needs into well-defined, testable User Stories and Tasks, including clear acceptance criteria to guide development and validation efforts.
• Collaborate with the Agile team and product management to define and model future-state (To-Be) business processes that align with S/4HANA capabilities and best practices.
• Ensure delivered solutions effectively address business needs and are aligned with strategic transformation goals.
• Actively facilitate and participate in Agile ceremonies, including daily stand-ups, sprint planning, backlog grooming, and sprint retrospectives.
• Track progress of deliverables, ensuring milestones are met and work is completed on schedule and to quality standards.
• Manage post-implementation feedback and enhancements, working with stakeholders to refine system capabilities based on user input.
• Develop and execute test cases and scripts; collaborate with QA and other analysts to support end-to-end testing across integrated systems.
• Evaluate system outputs and deliverables to verify they meet defined business requirements and are free of defects, ensuring adherence to quality standards.

Qualifications

• Bachelor’s degree in Accounting, Finance, Information Systems, or a related field preferred.
• Minimum of 4 years of Business Analysis experience, ideally within software development, ERP implementation, or digital product enhancement environments.
• Hands-on experience with SAP modules such as FI, SD, MM, IM, EWM, AM, AP, AR, CO, or PCA; exposure to SAP S/4HANA is strongly preferred.
• At least 1 year of practical experience working on Agile projects or within Agile teams (Scrum, SAFe, or similar frameworks).
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively across technical and business teams.
• Strong sense of ownership, accountability, and a commitment to delivering high-quality outcomes.
• Proven analytical and critical thinking abilities, with a proactive approach to problem-solving.
• Highly organized and detail-oriented, with the ability to manage competing priorities and multiple deliverables under tight deadlines.
• Adept at building relationships, influencing stakeholders, and driving alignment on business solutions.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook); familiarity with collaboration tools such as Miro and Azure DevOps is a plus.
• Willingness to travel occasionaly (<5%) to support project initiatives and collaborate with sector teams as needed.