SAP Program Manager

Infosys; United States; On-site; USD 118,000 - 174,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

401(k) plan

Paid holidays

Paid Time Off

Job summary

Infosys is seeking an accomplished Program Manager for SAP delivery to lead end-to-end transformation programs. You will partner with customer executives, manage governance, and drive cross-functional teams across onsite and offshore locations to deliver high-impact SAP initiatives.

The role requires extensive SAP S/4HANA experience, strong communication and stakeholder management, and willingness to travel as needed. Join a global leader driving digital transformation for enterprises.

Qualifications

• Minimum 20+ years in SAP delivery with large, customer-facing programs
• Strong experience with SAP S/4HANA implementations, conversions or rollouts
• Experience leading offshore delivery teams across onsite/offshore/nearshore
• Proven ability to manage multidisciplinary cross-functional teams and executive stakeholders
• Excellent communication, negotiation, facilitation and executive presentation skills
• Willingness to travel to customer locations as required and eligibility to work in the United States

Responsibilities

• End-to-end accountability for program delivery, customer relationships and governance
• Identify risks early and provide transparent status reporting
• Lead SAP transformation programs across all project phases
• Establish operating model, integrated plan and governance structures
• Review SOW, scope, assumptions and delivery plan
• Serve as primary onsite delivery contact for executives and leaders
• Coordinate with offshore delivery teams for unified leadership and handoffs
• Translate business context into priorities for offshore teams
• Maintain evidence-based view of program health across dimensions
• Manage risks, dependencies, and escalations with defined owners

Skills

Strategic leadership

Communication

Negotiation

Facilitation

Executive briefing

Education

Bachelor's degree

Tools

SAP S/4HANA

SAP Cloud Platform

SAP BTP

PMP certification

Job description

Overview

The Infosys SAP unit is a global leader in providing comprehensive SAP services that accelerate business growth and digital transformation. With over 25 years of experience, our team of experts delivers innovative solutions across various industry verticals, leveraging SAP's advanced technologies to drive operational efficiency and business resilience. We specialize in SAP S/4HANA, SAP Cloud Platform, and SAP Business Technology Platform, helping enterprises become intelligent, data-driven organizations. Join us to be part of a team that is at the forefront of SAP innovation, enabling organizations to maximize their return on investment, reduce costs, and solve real-world challenges through cutting-edge SAP solutions.

In the assigned Job Role of Package Project Lead 3, your Area Of Responsibility will be as below:

• Facilitate cross-functional collaboration and data-driven decision-making to ensure cohesive project execution and alignment with objectives
• Engage with senior stakeholders and executive leadership to define project scope and foster consensus for successful outcomes
• Evaluate and refine project management processes by incorporating best practices for improved efficiency and effectiveness
• Establish quality benchmarks and implement risk management strategies to enhance project outcomes and mitigate organizational risks
• Monitor project margins and ensure alignment between actual performance and financial targets
• Develop RFP responses and participate in client discussions to finalize commercial estimates and drive Go-to-Market strategies
• Engage in resource allocation, and set performance objectives to align team efforts with project goals
• Lead organizational change initiatives and design training roadmaps to ensure smooth adoption of project-driven transformations

Your Contribution To The Team

• Strategic leadership in executing Go-to-Market strategies
• Specialized in managing large-scale ERP projects with a focus on strategic alignment, resource optimization, and stakeholder collaboration
• Proactive planning to align project financials with organizational goals
• Expertise in leading organizational change and fostering professional development within teams
• Expertise in refining project management methodologies, risk mitigation, and quality assurance
• Fostering an inclusive environment that respects diverse backgrounds and perspectives

Required Skill And Experience

Key responsibilities

• The Program Manager will have end-to-end accountability for program delivery, customer relationships, governance, planning, financial performance, risk management and coordination across onsite and offshore teams.
• The role requires a hands-on leader who can identify risks early, provide transparent status reporting, drive timely decisions and mobilize corrective interventions before issues become escalations
• Lead end-to-end delivery of SAP transformation programs across all project phases
• Establish the program operating model, integrated plan, governance structure, RACI, reporting cadence and escalation mechanism.
• Review and operationalize the Statement of Work, scope, assumptions, commercial commitments, delivery plan and staffing model.
• Serve as the primary onsite delivery contact for customer executives, business leaders, IT leadership, partners and Infosys leadership.
• Build and maintain strong alignment with critical stakeholders throughout the program lifecycle.
• Work closely with the offshore Delivery Manager/Director and delivery teams to ensure unified leadership, effective handoffs and shared accountability.
• Translate customer and business context into clear priorities and actionable direction for offshore teams.
• Maintain an evidence-based view of program health across schedule, scope, financials, staffing, risks, dependencies, quality, testing, data and business readiness.
• Manage operational, contractual and commercial risks with defined owners, mitigation plans, escalation triggers and contingency actions.
• Drive timely resolution of cross-workstream dependencies, customer obligations and decisions.
• Ensure consistent adoption of mandated SAP and Infosys tools, methods, templates and accelerators.
• Cooperate with independent Program QA reviews and drive identified actions through verified closure.

Mandatory Experience And Qualifications

• Minimum 20+ years of SAP delivery experience. Significant experience should be leading large, complex SAP transformation programs in a customer-facing role. This is not a operational or coordination role
• Strong experience with SAP S/4HANA implementation, conversion or global rollout programs.
• Demonstrated experience managing large offshore delivery teams and coordinating delivery across onsite, offshore and nearshore locations.
• Experience leading multidisciplinary teams across functional, technical, integration, data, testing, change management and cutover workstreams.
• Strong knowledge of program planning, governance, risk management, scope control, financial management and executive reporting.
• Strong communication, negotiation, facilitation and executive-presentation skills.
• Visa independent candidate
• Periodic travel to customer location is required

Preferred Skill And Experience

• Experience with Program governance set up and managing using KPIs
• Experience managing programs with combined SAP and non-SAP teams a big plus
• Experience with Agile/Devops and knowledge of CPG/Logistics industry a big plus
• Excellent communication (written and oral) and interpersonal skills
• Professional certification e.g. PMP and post-graduate degree are desired

Additional Required Qualifications

• Bachelor's degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education.
• This position may require relocation and/or travel to work/project location.
• Candidates authorized to work for any employer in the United States without employer-based visa sponsorship are welcome to apply. Infosys is unable to provide immigration sponsorship for this role now or in the future.

Additional Details

Estimated annual compensation range for this role will be as follows:

In CA, WA, NY, CO, MD, IL, MN, NJ, VT, MA: $118000 to $174000

In Washington, DC: $119500 to $155000

Benefits

• Medical/Dental/Vision/Life Insurance
• Long-term/Short-term Disability
• Health and Dependent Care Reimbursement Accounts
• Insurance (Accident, Critical Illness , Hospital Indemnity, Legal)
• 401(k) plan and contributions dependent on salary level
• Paid holidays plus Paid Time Off

About Us

Infosys is a global leader in next-generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI-powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unprecedented levels of performance and customer delight. Our always-on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem.

EEO

Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability.