SAP OTC & EDI Lead - BPS Associate Manager (Hybrid)

Barilla Group; Northbrook (IL); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

401(k) with company match

Paid time off

Employee assistance program

Job summary

Barilla is seeking a BPS Associate Manager to support Americas end-user systems and SAP landscape, focusing on OTC processes, EDI integration, and ABAP capability. The role emphasizes project leadership across all phases and strong collaboration with global SAP experts.

The position is hybrid and based out of Northbrook, IL, requiring travel domestically and internationally. Barilla offers a comprehensive benefits package and opportunities to optimize global IT solutions.

Qualifications

• Bachelor’s degree or specialized training / equivalent work experience preferred.
• Strong communication, interpersonal and influencing skills.
• 4+ years of experience supporting SAP applications with a focus on business process analysis, troubleshooting, solution design, and production support.
• Strong EDI and IDoc experience, including monitoring, partner configuration, error analysis, issue resolution, and integration support.
• In-depth knowledge of SAP Order-to-Cash (OTC) processes, including order management, pricing, billing, customer service, and related integrations.
• Familiarity with middleware and integration platforms such as SAP PI/PO, Gentran, Sterling, Seeburger, or similar solutions.
• Proven experience in IT industry supporting the business in a role of business analyst/application support analyst
• Ability to travel domestically and internationally

Responsibilities

• Lead and support projects through all phases including requirements gathering, solution evaluation, implementation, testing, deployment, and closeout, ensuring alignment with corporate business and IT strategies.
• Analyze, troubleshoot, and resolve complex SAP application and integration issues across OTC, EDI, and related business processes.
• Perform root cause analysis, system debugging, and impact assessments to identify and resolve production issues while improving system stability and performance.
• Provide technical and functional support for EDI communications between the company and customers, vendors, and 3PL partners, including IDoc monitoring, exception management, error resolution, and integration support.
• Work with X12, EDIFACT, XML, and other formats as needed; collaborate with middleware teams to ensure reliable data processing.
• Maintain EDI partner profiles, port configurations, and message types.
• Support Order-to-Cash (OTC) processes including order management, pricing, billing, credit management, chargebacks, rebates, customer master data, and integration with downstream systems.
• Collaborate with cross-functional business and IT teams to ensure end-to-end OTC process alignment across SAP and integrated systems.
• Partner directly with end users, business stakeholders, and global SAP experts to ensure solutions align with corporate standards, business objectives, and best practices.
• Develop and maintain process documentation, knowledge articles, training materials, and support procedures while providing Level 2 and Level 3 production support.

Skills

SAP experience

EDI and IDoc

OTC processes

Root cause analysis

System debugging

Communication skills

Travel readiness

Education

Bachelor’s degree or equivalent

Tools

SAP PI/PO

Gentran

Sterling

Seeburger

Job description

Barilla is seeking a BPS Associate Manager to support Americas end-user systems and SAP landscape, focusing on OTC processes, EDI integration, and ABAP capability. The role emphasizes project leadership across all phases and strong collaboration with global SAP experts.

The position is hybrid and based out of Northbrook, IL, requiring travel domestically and internationally. Barilla offers a comprehensive benefits package and opportunities to optimize global IT solutions.