EDI & OTC SAP Lead - BPS Associate Manager

Barilla America, Inc; Northbrook (IL); Hybrid; USD 100,000 - 115,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Life and disability plans

Employee assistance program

Job summary

Barilla America, Inc. seeks a SAP BPS Associate Manager to support the Americas region, focusing on end-user systems, processes, projects, and SAP OTC/EDI enhancements. You will lead through project phases, partner with business teams, and ensure alignment with Barilla’s corporate processes.

The role emphasizes hands-on ABAP capability, IDoc/EDI expertise, and strong OTC process understanding, with a hybrid work arrangement based out of Northbrook, IL.

Qualifications

• Bachelor’s degree or equivalent work experience preferred.
• 4+ years of experience supporting SAP applications with a focus on business process analysis, troubleshooting, solution design, and production support.
• Strong EDI and IDoc experience, including monitoring, partner configuration, error analysis, issue resolution, and integration support.
• In-depth knowledge of SAP Order-to-Cash (OTC) processes, including order management, pricing, billing, customer service, and related integrations.
• Demonstrated ability to perform root cause analysis, system debugging, and impact assessments to resolve complex business and technical issues.
• Familiarity with middleware and integration platforms such as SAP PI/PO, Gentran, Sterling, Seeburger, or similar solutions.
• Proven experience in IT industry supporting the business in a role of business analyst/application support analyst
• Ability to travel domestically and internationally

Responsibilities

• Lead and support projects through all phases including requirements gathering, solution evaluation, implementation, testing, deployment, and closeout, ensuring alignment with corporate business and IT strategies.
• Analyze, troubleshoot, and resolve complex SAP application and integration issues across OTC, EDI, and related business processes.
• Perform root cause analysis, system debugging, and impact assessments to identify and resolve production issues while improving system stability and performance.
• Provide technical and functional support for EDI communications between the company and customers, vendors, and 3PL partners, including IDoc monitoring, exception management, error resolution, and integration support.
• Work with X12, EDIFACT, XML, and other formats as needed; collaborate with middleware teams (e.g., PI/PO or thirdparty EDI providers) to ensure reliable data processing.
• Maintain EDI partner profiles, port configurations, and message types.
• Support Order-to-Cash (OTC) processes including order management, pricing, billing, credit management, chargebacks, rebates, customer master data, and integration with downstream systems. Identify opportunities for process improvement, evaluate business requirements, and recommend SAP-aligned solutions that improve efficiency, compliance, and user experience.
• Collaborate with cross-functional business and IT teams to ensure end-to-end OTC process alignment across SAP and integrated systems.
• Partner directly with end users, business stakeholders, and global SAP experts to ensure solutions align with corporate standards, business objectives, and best practices.
• Develop and maintain process documentation, knowledge articles, training materials, and support procedures while providing Level 2 and Level 3 production support.
• Other duties as assigned.

Skills

SAP experience

OTC knowledge

EDI/IDoc

Root cause analysis

System debugging

Project lifecycle

Communication skills

Travel availability

Education

Bachelor's degree / equivalent

Tools

SAP PI/PO

Gentran

Sterling

Seeburger

Job description

Barilla America, Inc. seeks a SAP BPS Associate Manager to support the Americas region, focusing on end-user systems, processes, projects, and SAP OTC/EDI enhancements. You will lead through project phases, partner with business teams, and ensure alignment with Barilla’s corporate processes.

The role emphasizes hands-on ABAP capability, IDoc/EDI expertise, and strong OTC process understanding, with a hybrid work arrangement based out of Northbrook, IL.