SAP OTC Business Analyst (contract 3-6 mos)

Maverick Direct Inc.; Cleveland (OH); On-site; USD 80,000 - 100,000; Part time

Job summary

Maverick Direct Inc. in Cleveland, Ohio is looking for SAP OTC Business Analysts to support in-house business flows for Service and Repair. Candidates should have over 3 years of experience in SAP OTC problem solving and strong communication skills.

The role involves supporting SAP users and ensuring customer satisfaction through effective problem resolution. The candidates must possess SAP ECC 6 experience and live in Northern Ohio.

Qualifications

• 3+ years of practical experience with SAP OTC problem solving.
• Experience with SAP ECC 6 is required.
• Proven problem solving and clear communication skills.

Responsibilities

• Support remote SAP user computer and business systems.
• Ensure customer satisfaction by responding to contacts.
• Work independently and collaboratively to achieve objectives.

Skills

SAP OTC problem solving

SAP ECC 6

Communication Skills

Problem Solving

Education

4 year degree in IT or business administration

2-year degree from a technical college

Tools

ServiceNow

Job description

SAP OTC Business Analyst (contract 3-6 mos)

Provider of end-to-end talent management solutions. Based in NE Ohio, Maverick Direct delivers solutions and resources that help our client link business and talent strategies to accelerate the realization of their vision, mission and goals. Maverick Direct helps clients cultivate greatness by designing, building, and attracting the targeted talent to accelerate their business.

Our client, headquartered in Cleveland, Ohio, is a value-added distributor of bearings, power transmission components, fluid power components and systems, industrial rubber products, linear motion components, tools, safety products, general maintenance products serving customers in virtually every industry. A $2.5 billion company,

Title: SAP OTC Business Analyst

Location: Cleveland, OH, US

Description

We are seeking two experienced hands‑on SAP Business Analysts with a thorough knowledge of business flows for in‑house Service, in‑house Repair, and Field Service with a focus on OTC. Strong diagnosis, trouble‑shooting, problem‑solving, and communication skills are required. Work independently and collaboratively to achieve objectives and assignments timely resolution.

This job is located at our global corporate headquarters in Midtown Cleveland, Ohio.

Job responsibilities include:

• Supporting remote location SAP user computer and business systems to include analyzing/troubleshooting, corrective actions
• Ensure customer satisfaction by responding to incoming contacts via phone, e‑mail, fax
• Resolving defects via SAP configuration following internal guidelines and SDLC processes
• Weigh the impact of problems to end users and customers to assign an appropriate priority and resolution target
• Work independently and collaboratively to achieve objectives and assignments timely resolution
• Use ServiceNow software to record all contacts, actions, and status

Requirements

• 3+ years of practical experience with SAP OTC problem solving
• Experience with SAP ECC 6 is required
• SAP generalist, with focus on Order to Cash, and Procure to Pay in an SD environment
• Working knowledge of business and computer systems / software
• Proven problem solving and clear communication skills
• Use of proper English grammar, written and verbal
• Proof of authorization to work in the United States

Preferred:

• 2+ years of 2nd Tier Support experience is preferred
• Lives in Northern Ohio
• 4 year degree in IT, business administration or related field OR a 2-year degree from a technical college OR equivalent work experience

Send resume and/or call for immediate consideration.