SAP Order to Cash AMS Consultant (m/f/d)

Vaillant Group; Remscheid; Hybrid; USD 70,126 - 93,501; Full time

Benefits offered by this job

Hybrid Work option

Buy vacation days

Structured onboarding process

Comprehensive health management

Individual development programs

Job summary

Vaillant Group is seeking an SAP Order to Cash AMS Consultant in Germany. The role requires strong end-to-end Order-to-Cash knowledge and at least three years of experience in a similar environment. Responsibilities include leading application maintenance support and ensuring compliance with global process standards. Candidates should have a university degree in IT or related fields and be fluent in English. The position offers hybrid working options and comprehensive health management programs.

Qualifications

• At least three years of hands-on experience in SAP Order-to-Cash environments.
• Experience in IT service management or global SAP landscapes is a plus.
• Comfortable working in an international, cross-functional setup.

Responsibilities

• Lead SAP Order-to-Cash Application Maintenance Support for stable operations.
• Monitor support activities and escalations ensuring timely resolution.
• Perform problem analyses enabling structured troubleshooting.

Skills

Strong end-to-end Order-to-Cash process knowledge

SAP Sales and Distribution expertise

Problem-solving mindset

Fluent in English

Education

University degree in Information Technology or related field

Job description

SAP Order to Cash AMS Consultant (m/f/d)

Company: Vaillant GmbH Location: Remscheid-DEU Country: Germany (DE) Brand: Vaillant Group

Contract type: Permanent Working time: Full-time

What we achieve together

• Acting as the central lead for SAP Order‑to‑Cash Application Maintenance Support (AMS), you ensure stable operations, transparent coordination, and effective stakeholder management
• You take end‑to‑end ownership of incidents, service requests, changes, and problem management, monitoring 2nd‑level support activities and escalations while ensuring timely resolution in line with agreed SLAs
• By performing and moderating initial problem analyses, you enable fast, structured troubleshooting and support sustainable solution design
• In close collaboration with internal IT teams, you steer, coordinate, and challenge external AMS service providers to deliver high‑quality, process‑aligned results
• You act as a quality gate prior to implementation, ensuring compliance with global process standards and SAP template requirements
• By bridging support and project organisations, you proactively identify improvement opportunities and contribute to documentation, standardisation, and knowledge management

What makes us successful together

• Qualifications: You hold a university degree in Information Technology, Business Informatics, Business Administration, or a comparable field
• Experience: You bring at least three years of hands‑on experience in SAP Order‑to‑Cash environments, ideally in support or consulting roles
• Know‑how: You combine strong end‑to‑end Order‑to‑Cash process knowledge with solid SAP Sales and Distribution expertise and a structured troubleshooting mindset
• Nice to have: Experience in IT service management or global, multi‑country SAP landscapes as well as familiarity with system integrations such as customer relationship management platforms
• Personality: You work proactively and in a solution‑oriented manner, communicate clearly across different stakeholder groups, and feel confident taking ownership in dynamic environments
• Language: You are fluent in English and are comfortable working in an international, cross‑functional setup

What you can count on

• Hybrid Work: We offer our employees the opportunity to work on a hybrid basis. There is also the option to temporarily
  work from a country within the European Union
• Buy vacation days: Whether you need a longer break for a vacation, more time with your family or simply a break
  from your daily work routine - purchasing additional vacation days gives you the chance to take an extended break
• Onboarding: Our clearly structured onboarding process, including an Onboarding App, enables us to integrate new employees into Vaillant Group quickly and in a targeted manner
• Health management: We offer comprehensive preventive health counseling & measures
• Individual development: Our development programs "GROW, EVOLVE, LEAD and EXCEL" prepare you for the next step in your career

We promote equity and do not tolerate any form of discrimination. We value the uniqueness of each individual and encourage all people to apply.

Your Contact:

Svetlina Klose
[phone]