SAP ISU Billing Business Analyst - BRD to UAT Leader

TechDigital Group; Miami Gardens (FL); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a skilled Business Analyst with expertise in SAP ISU to enhance billing and collection processes. In this dynamic role, you will engage with stakeholders to document business requirements, facilitate process mapping, and ensure successful UAT testing. Your insights will drive improvements in existing functionalities, making a significant impact on operational efficiency. Join a forward-thinking team dedicated to innovation and excellence in utility billing solutions, where your contributions will shape the future of the organization.

Qualifications

• Experience in capturing business requirements and process mapping.
• Knowledge of SAP ISU and utility billing processes.

Responsibilities

• Capture process details for billing and collections in legacy systems.
• Conduct meetings with stakeholders to gather business requirements.
• Coordinate with UAT testing team to write and execute test cases.

Skills

Business Requirements Documentation

Process Mapping

Stakeholder Management

SAP ISU Knowledge

UAT Coordination

Tools

SAP ISU

Job description

Role Overview
The Senior Business Systems Analyst plays a critical customer facing role focused on enabling successful transitions from Legacy MFT Platform to A New Modern MFT Platform, Optum's next generation enterprise configuration and file transfer platform. This role acts as a trusted advisor to customers and internal stakeholders by translating legacy configurations into A New Modern MFT Platform ready designs that achieve equivalent business outcomes.
Role is focused on requirements, configuration, validation, and documentation rather than software development.

Required Qualifications:
• Bachelor's degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience
• 8–10 years of experience in business systems analysis, platform implementations, customer onboarding, integrations, or configuration heavy environments
• Demonstrated experience supporting file transfer or integration platforms
• Proven ability to work directly with customers in complex, enterprise environments
• Experience supporting system migrations or large scale customer transitions (preferred)
• Strong organizational skills with the ability to manage multiple parallel efforts and drive work to completion
• Excellent written and verbal communication skills in customer facing contexts


Required AI Skills:
- All contractor resources are expected to demonstrate baseline proficiency in enterprise-approved AI tools as part of their day-to-day responsibilities. This includes, but is not limited to:
-Consistent Use: Maintain a minimum of 90% weekly usage of AI tools such as GitHub Copilot, Microsoft 365 Copilot, and other GenAI platforms approved by the enterprise.
-Applied Productivity: Leverage AI tools to enhance coding, documentation, data analysis, and decision-making workflows.
-Continuous Learning: Stay current with evolving AI capabilities and features, and apply them to improve delivery quality and velocity.

- Experience or exposure to AI-driven data analytics to support insights, validation, and decision-making
- Understanding of system integrations and end-to-end workflows, including how managed file transfers interact with upstream and downstream applications
• Advanced requirements elicitation, analysis, and documentation
• Strong understanding of managed file transfer concepts (e.g., SFTP/FTPS, authentication, routing, scheduling, monitoring, retries, error handling)
• Ability to analyze legacy system configurations and translate them into future state designs
• Experience creating configuration mappings, intake templates, checklists, runbooks, and customer facing documentation
• Strong customer facing communication skills with the ability to explain technical concepts in non technical terms
• Analytical problem solving skills with attention to detail and data accuracy
• Ability to manage ambiguity and drive clarity across cross functional teams
• Collaborative approach with the ability to influence without direct authority
• SQL or scripting skills for validation or troubleshooting (preferred)