IT Systems Analyst Specialist Sr

Sedgwick Claims Management Services Ltd; Memphis (TN); Hybrid; USD 90,000 - 130,000; Full time

Job summary

Sedgwick Claims Management Services Ltd in Memphis, TN is seeking an IT Systems Analyst Specialist Sr. You will lead technical analysis for large implementations and mentor the BA/PO team.

You will translate business needs into system specs, document interfaces and data flows, and coordinate SSO configurations for client applications. The role requires strong experience translating requirements into technical designs, working across Architecture, Development, QA, and Operations, and maintaining

Qualifications

• Five (5) years of related experience or an equivalent combination of education and experience required.
• Experience translating business requirements into technical or system specifications required.
• Experience supporting system integrations, data flows, and application behavior
• Experience working in agile or hybrid delivery environments preferred.
• Experience in enterprise or regulated environments preferred

Responsibilities

• Lead technical analysis efforts for implementations and large multi-line projects.
• Translate approved requirements into detailed system requirements and technical specifications.
• Document system behavior, integrations, interfaces, and data mappings.
• Identify technical impacts, dependencies, and risks with recommendations to Engineering and Architecture.
• Maintain traceability from business requirements to technical implementations; support backlog readiness.

Skills

Technical analysis

Requirements traceability

System interfaces

Agile

Communication

Education

Bachelor’s degree

Tools

APIs

Data modeling

Job description

IT Systems Analyst Specialist Sr**PRIMARY PURPOSE**: To lead the technical analysis efforts for implementations and large, multi-line projects; to review, analyze and document internal and client user needs; and to provide mentorship and leadership within the business analysis team. **ESSENTIAL FUNCTIONS and RESPONSIBILITIES** * Partners with BA/PO to analyze approved business requirements, workflows, rules, and acceptance expectations.* Translates approved requirements into detailed system requirements, technical specifications, and actionable technical tasks.* Documents system behavior, integrations, interfaces, data impacts, mappings, edge cases, and relevant non-functional considerations.* Identifies technical impacts, dependencies, constraints, and impediments and provides recommendations to Engineering and Architecture.* Maintains traceability from approved business requirements through technical specifications, design, testing, and delivered system behavior.* Supports backlog readiness by ensuring technical requirements, dependencies, impacts, and system considerations are sufficiently understood before development.* Provides input into user story LOE and planning by assessing technical complexity, system impacts, dependencies, and implementation risks.* Validates delivered system behavior against documented technical requirements and supports Development / QA issue analysis and defect triage.* Responsible for technical documentation creation, including technical design documentation (TDD).* Develops and maintains technical release documentation for releases.* Manages Single Sign-On (SSO) implementations, certificate renewals, and ongoing maintenance for client-facing applications.* Serves as the primary technical liaison for clients during SSO onboarding, configuration, testing and deployment.* Leads system configuration conversations for client implementation projects, gathering requirements to ensure successful system configuration and deployment.* Facilitates execution of configurations, including production readiness reviews and cutover activities.* Provides post-implementation support to ensure a smooth transition to ongoing operations and successful client adoption. **ADDITIONAL FUNCTIONS and RESPONSIBILITIES** * Performs other duties as assigned.* Supports the organization's quality program(s).* Travels as required. **QUALIFICATIONS****Education & Licensing** Bachelor’s degree in Information Systems, Computer Science, Engineering, or a related field from an accredited college or university preferred **Experience:** * Five (5) years of related experience or an equivalent combination of education and experience required* Experience translating business requirements into technical or system specifications required* Experience supporting system integrations, data flows, and application behavior* Experience working in agile or hybrid delivery environments preferred* Experience in enterprise or regulated environments preferred **Skills & Knowledge** * Advanced systems analysis and technical requirements documentation skills* Strong ability to translate complex business needs into scalable technical solutions* Experience defining system interfaces, APIs, data models, and integrations* Understanding of system architecture, dependencies, and data flows* Ability to assess complexity, dependencies, risks, and technical trade-offs* Strong analytical, problem-solving, and critical-thinking capabilities* Ability to work independently and manage multiple priorities* Strong collaboration skills across Product, Business, Architecture, Development, QA, and Operations* Excellent written and verbal communication skills **WORK ENVIRONMENT** When applicable and appropriate, consideration will be given to reasonable accommodations.**Mental:** Clear and conceptual thinking ability; excellent judgment, troubleshooting, problem solving, analysis, and discretion; ability to handle work-related stress; ability to handle multiple priorities simultaneously; and ability to meet deadlines **Physical:** Computer keyboarding, travel as required **Auditory/Visual:** Hearing, vision and talking **NOTE:** Credit security clearance, confirmed via a background credit check, is required for this position.