SAP IS Utilities Device Management

The Planet Group; Orange (CT); Remote; USD 96,000 - 110,000; Full time

Job summary

Planet Group seeks an SAP IS-U Device Management Business Analyst to support utility Customer Service operations and device management processes. You will translate business needs into requirements and work with technical teams on improvements.

The ideal candidate has SAP IS-U expertise, FieldForce and Meter Data Management exposure, and strong reporting skills to drive operational efficiency.

Qualifications

• SAP IS-U device management and utility Customer Service processes.
• Meter and premise transactions, service orders, and lifecycle management.
• Advanced knowledge of utility Customer Service operations and SAP utility system processes.
• Experience with FieldForce and Meter Data Management systems.
• Gather, document, and translate business requirements into technical requirements.
• Business process analysis, workflow optimization, and continuous improvement experience.
• Knowledge of compliance, operational controls, risk identification, and business continuity practices.
• Advanced proficiency in Excel, PowerPoint, Word, and SharePoint.
• Strong written and verbal communication across business and technical teams.

Responsibilities

• Serve as a subject matter expert for SAP IS-U device management and service order processes.
• Support meter and premise-related transactions, order lifecycle activities, exception handling, and field-team coordination.
• Research and analyze Customer Service business processes, operational performance, and improvement opportunities.
• Document business requirements and ensure alignment with regulatory, operational, and internal control requirements.
• Liaise between business stakeholders and technical support teams to translate business needs into technical requirements.
• Analyze workflows, develop procedures, and recommend process improvements to increase operational efficiency.
• Support issue resolution, testing, validation, and implementation of operational enhancements.
• Assist with business continuity, governance, risk identification, escalation management, and departmental priorities.
• Develop and support operational reporting, data analysis, and performance assessments.
• Collaborate with Customer Service, field operations, and technical teams to resolve process and system issues.

Skills

SAP IS-U Device Management

Business Analysis

Meter Data Management

FieldForce

Regulatory & Controls

Data Analysis

Excel

Communication

Tools

SharePoint

Microsoft Office

FieldForce

Job description

SAP IS-U Device Management Business Analyst

Location: Remote
Onsite Requirements: To be determined
Compensation Range: $70-80/hour
Project: SAP IS-U Device Management | Customer Service Operations & Process Improvement

Introduction

We are seeking an experienced SAP IS-U Device Management Business Analyst to support utility Customer Service operations, device management processes, and continuous improvement initiatives. This individual will serve as a subject matter expert for meter-related transactions, service orders, and operational workflows, partnering with business stakeholders and technical teams to translate business needs into requirements and effective solutions.

The ideal candidate brings strong knowledge of SAP utility processes, FieldForce, Meter Data Management systems, and operational reporting and analysis.

Day-to-Day Responsibilities

• Serve as a subject matter expert for SAP IS-U device management and service order processes.




• Support meter and premise-related transactions, order lifecycle activities, exception handling, and field-team coordination.




• Research and analyze Customer Service business processes, operational performance, and improvement opportunities.




• Document business requirements and ensure alignment with regulatory, operational, and internal control requirements.




• Liaise between business stakeholders and technical support teams to translate business needs into technical requirements.




• Analyze workflows, develop procedures, and recommend process improvements to increase operational efficiency.




• Support issue resolution, testing, validation, and implementation of operational enhancements.




• Assist with business continuity, governance, risk identification, escalation management, and departmental priorities.




• Develop and support operational reporting, data analysis, and performance assessments.




• Collaborate with Customer Service, field operations, and technical teams to resolve process and system issues.

Required Skills & Qualifications

• Strong experience with SAP IS-U device management and utility Customer Service processes.




• Subject matter expertise in meter and premise transactions, service orders, and order lifecycle management.




• Advanced knowledge of utility Customer Service operations and SAP utility system processes.




• Experience with FieldForce and Meter Data Management systems.




• Ability to gather, document, and translate business requirements into technical requirements.




• Experience with business process analysis, workflow optimization, procedure development, and continuous improvement.




• Knowledge of compliance, operational controls, risk identification, and business continuity practices.




• Experience with query tools, operational reporting, and data analysis.




• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and SharePoint.




• Strong written and verbal communication skills, with the ability to work across business and technical teams.

Preferred Skills & Qualifications

• Experience supporting utility field operations and coordinating with technical and field service teams.




• Experience with service order exceptions, operational issue resolution, testing, and implementation of process improvements.




• Experience developing operational reports and recommendations based on business performance data.




• Experience supporting governance initiatives, regulatory requirements, and internal controls within a utility environment.