SAP IS-U Customer Service Transformation Lead

EY; Dallas (TX); On-site; USD 143,000 - 262,000; Full time

Job summary

EY is seeking an SAP IS-U Customer Service Manager to lead end-to-end SAP IS-U customer service design and delivery for utility transformations in the US. You will own the customer service workstreams, define target service models, translate requirements into scalable SAP IS-U solutions, and coordinate across business, technical, and vendor teams to ensure solution quality and operational readiness.

You will guide cross-functional teams, define integration with Billing, FI-CA, and CRM platforms,

Qualifications

• Bachelor's degree required.
• Typically 4–6 years of SAP IS-U or SAP Utilities experience with 3+ years leading a functional workstream.

Responsibilities

• Own the SAP IS-U Customer Service workstream from design through deployment and stabilization.

Skills

SAP IS-U Customer Service

Utility operations

Program leadership

Cross-functional leadership

Requirements gathering

Education

Bachelor's degree

Tools

SAP Service Cloud

CRM platforms

Job description

EY is seeking an SAP IS-U Customer Service Manager to lead end-to-end SAP IS-U customer service design and delivery for utility transformations in the US. You will own the customer service workstreams, define target service models, translate requirements into scalable SAP IS-U solutions, and coordinate across business, technical, and vendor teams to ensure solution quality and operational readiness.

You will guide cross-functional teams, define integration with Billing, FI-CA, and CRM platforms,