SAP Head Of Delivery

Whitehall Resources; Massachusetts; Hybrid; USD 180,000 - 250,000; Full time

Job summary

Whitehall Resources is seeking an SAP Head of Delivery for a hybrid, full‑time role in the United States with ~30% travel. The leader will own end-to-end service delivery across SAP-enabled/client engagements and oversee multiple verticals, including regulated industries, ensuring compliant, measurable outcomes.

The role requires extensive SAP delivery experience, P&L ownership, and strong executive communication skills to manage client relationships at the C‑suite and government program

Qualifications

• Extensive experience in SAP technology services, managed services, or professional services delivery.
• Leadership of delivery organizations serving regulated industries such as A&D, Utilities, Oil & Gas, Satellite, or government clients.
• Proven P&L ownership with accountability for revenue, margin, and customer satisfaction metrics.
• Working knowledge of regulatory frameworks (ITAR, EAR, NERC CIP, FAR/DFARS, or equivalents).
• Experience managing and growing a portfolio of complex, multi-year client engagements.

Responsibilities

• Own end-to-end accountability for all service delivery operations across technology-enabled services, professional services engagements, and managed offerings.
• Serve as the executive owner of client proprietary technology solutions deployed within client environments.
• Act as the senior executive relationship owner for key accounts across multiple verticals including A&D, Utilities, Oil & Gas, Satellite, and government.
• Own revenue and margin performance of the Technology Enabled Services unit.
• Build, mentor, and retain a high-performing delivery organization to support complex engagements.
• Implement governance structures with delivery dashboards, executive status reporting, and escalation pathways.

Skills

SAP delivery leadership

Regulated industries experience

P&L ownership

Executive stakeholder management

Global / distributed teams

Job description

An SAP Head Of Delivery is required by Whitehall Resources to work with a recognized, consulting client of ours on a full-time/ permanent basis. This position will involve a hybrid working pattern, with approx 30% travel across the USA.

This is a fantastic opportunity to make your mark on a very established company!

Full-time/ permanent (FTE) opportunity - NO C2C

US Citizens required - no sponsorship on offer at this stage

Please note: Whitehall Resources are not accepting applications or outreach from third-party agencies or vendors for this role. Additionally, the client is unable to offer visa sponsorship at this time — please only apply if you are authorised to work in the United States without sponsorship.

The Head of Technology/Delivery is a senior executive role responsible for the full lifecycle of service delivery across our client's portfolio, with a focus on SAP. This leader owns the integration of our clients proprietary technology platforms with professional services engagements, ensuring that clients in highly regulated verticals receive measurable, compliant, and continuously improving outcomes. The role demands equal fluency in technology operations, client relationship management, delivery excellence, and regulated-industry requirements — including export controls, data sovereignty, and sector-specific compliance frameworks.

Responsibilities?

• Own end-to-end accountability for all service delivery operations, encompassing technology-enabled services, professional services engagements, and managed service offerings
• Serve as the executive owner of our client's proprietary technology solutions as they are deployed and operationalized within client environments
• Serve as the senior executive relationship owner for key accounts across Aerospace & Defense (A&D), Utilities, Oil & Gas, Satellite, and government agency verticals
• Own the revenue and margin performance of the Technology Enabled Services business unit
• Build, mentor, and retain a high-performing delivery organization capable of supporting complex, multi-vertical engagements
• Implement robust governance structures including delivery dashboards, executive status reporting, and escalation pathways

Do you have?

• Extensive experience in SAP technology services, managed services, or professional services delivery
• Demonstrated leadership of delivery organizations serving regulated industries — specifically A&D, Utilities, Oil & Gas, Satellite, or federal/state/international government clients
• Proven P&L ownership with accountability for revenue, margin, and customer satisfaction metrics
• Working knowledge of applicable regulatory frameworks (ITAR, EAR, NERC CIP, FAR/DFARS, or equivalent)
• Experience managing and growing a portfolio of complex, multi-year client engagements
• Demonstrated ability to lead geographically distributed teams across domestic and international delivery environments
• Exceptional executive communication and stakeholder management skills, including experience presenting to C-suite and government program leadership

Do you want?

• The opportunity to work with a market leading company?
• The chance to work on the latest cutting-edge technology?
• The ability to develop and further your career?