Director IT Applications Support & Delivery ID: ITRES_81

ITResonance Inc; Chicago (IL); Hybrid; USD 150,000 - 200,000; Full time

Benefits offered by this job

Health insurance

401(k) or retirement plan

PTO / vacation days

Professional development budget

Travel reimbursement

Job summary

A technology consulting firm in Chicago is seeking a Director of IT Applications Support & Delivery. This role involves overseeing the strategic roadmap and delivery of SAP projects, ensuring alignment with business objectives. Candidates must have extensive IT experience and proven leadership capabilities within SAP environments. The position offers a hybrid work model and a comprehensive benefits package.

Qualifications

• Minimum 10 years of progressive IT experience.
• At least 5 years in executive or senior leadership roles.
• PMP, SAP Activate, or equivalent project management certification required.

Responsibilities

• Oversee the strategic roadmap and delivery of SAP projects.
• Provide oversight of SAP application support functions.
• Lead planning and execution for major SAP programs.

Skills

Leadership

SAP platform expertise

Vendor management

Communication

Project management

Education

Bachelor’s degree in a relevant field

MBA or MS in Technology Management

Tools

SAP S/4HANA

SAP Ariba

SAP SuccessFactors

Job description

Position Title

Director IT Applications Support & Delivery

Job Type

Fulltime with Client

Industry Vertical

Alternative Medicine

Location

224 W. Hill St Chicago, IL

Remote Option

Hybrid (3 Days onsite in Chicago Office)

Job Description

• Oversee and drive the strategic roadmap and end-to-end delivery of SAP projects and enhancements, ensuring alignment with enterprise business objectives and IT strategy.
• Provide executive oversight of SAP application support functions to ensure stable, secure, and responsive operations, including incident management, change requests, and service-level adherence.
• Lead planning, execution, and transition activities for major SAP programs such as S/4HANA migrations, global rollouts, cloud integrations, and adoption of SAP BTP.
• Act as a key liaison between business executives and SAP technical teams to translate strategic priorities into actionable solutions and support user adoption initiatives.
• Establish and enforce robust governance frameworks, including change control, release management, compliance protocols, and standardized support processes.

Required experience

• Bachelor’s degree in information systems, Engineering, Business Administration, or related field required; advanced degree (MBA or MS in Technology Management) preferred.
• Minimum 10 years of progressive IT experience, including at least 5 years in executive or senior leadership roles overseeing SAP delivery and support functions.
• Proven track record of leading SAP solution delivery and post-implementation support within mid-to-large global organizations.
• Deep functional and technical expertise in SAP platforms, including S/4HANA, and modules such as SD, MM, PP, FI/CO; experience with SAP Ariba, SuccessFactors, and BTP is a plus.
• Demonstrated experience leading direct and indirect teams comprising business analysts, IT engineers, and cross-functional stakeholders.
• PMP, SAP Activate, or equivalent project management certification required; ITIL certification strongly preferred.
• Exceptional communication, leadership, and vendor management skills, with executive presence and the ability to influence C-level stakeholders.

Benefit Package

• Health insurance (medical/dental/vision)
• 401(k) or retirement plan
• PTO / vacation days
• Professional development or training budget
• Travel reimbursement (if applicable)
• Other perks (e.g., wellness programs, equipment stipend)

Thanks & Regards

Rajesh

[e-mail]

M: 630 206 3320

IT Resonance, Inc.

Naperville, IL, USA