SAP ERCS Manager - Utilities Transformation Lead

Accenture; Carmel (IN); On-site; USD 87,000 - 270,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Life insurance

Long-term disability

401(k) plan

Paid holidays

Paid time off

Job summary

Accenture is a leading global professional services company, helping clients reinvent through digital core and AI-powered solutions. This role focuses on energy retail, customer service transformation, and operational efficiencies within Accenture's Utilities practice, requiring extensive experience in the utility sector and SAP-enabled projects.

The candidate will lead engagements, manage client relationships with senior executives, and drive strategic initiatives from design to delivery,

Qualifications

• Minimum of 5 years of experience in the Utility Industry, Customer Service project delivery / Customer Transformation project delivery.
• Minimum of 3 years of functional experience in/with SAP.
• Expertise in Meter to Cash operations, functions, and technologies.
• Expertise in major Customer Transformation and technology implementations (e.g., CIS replacements).
• Bonus points if you have at least 2 years of experience in an advisory or consulting role.

Responsibilities

• Lead strategic consulting engagements in energy retail and customer service, focusing on digital transformation, customer experience enhancement, and operational efficiencies.
• Serve as a primary client contact for senior executives, building trusted advisory relationships and ensuring alignment with client business objectives.
• Develop and execute strategies to improve client business performance, drive revenue growth, and support customer-centric transformation initiatives.
• Manage project teams, guiding junior members and ensuring project delivery meets quality, timeline, and budgetary expectations.
• Lead business development activities by identifying new opportunities, crafting proposals, and representing Accenture’s Utilities practice in sales pursuits.
• Actively contribute to thought leadership, staying current on industry trends, regulatory changes, and technological advancements in the energy retail sector.
• Drive team development and growth by mentoring team members and fostering a collaborative, high-performance work scene.

Skills

Energy industry experience

Customer transformation

Change management

Advisory/consulting

Executive communication

Education

Bachelor's degree or equivalent

Tools

SAP

Job description

Accenture is a leading global professional services company, helping clients reinvent through digital core and AI-powered solutions. This role focuses on energy retail, customer service transformation, and operational efficiencies within Accenture's Utilities practice, requiring extensive experience in the utility sector and SAP-enabled projects.

The candidate will lead engagements, manage client relationships with senior executives, and drive strategic initiatives from design to delivery,