SAP Delivery Manager

Arthur Grand Technologies Inc; Weymouth (MA); Remote; USD 100,000 - 140,000; Full time

Job summary

A leading company is seeking a SAP Delivery Manager to oversee service delivery and enhance customer satisfaction. The role involves managing team performance, implementing strategies for productivity, and ensuring account retention. This remote position requires strong SAP knowledge and delivery management skills.

Responsibilities

• Identify attrition percentages in accounts and initiate measures to reduce attrition.
• Implement strategies to enhance productivity.
• Ensure retention of accounts due for renewal and maintain high levels of customer satisfaction.

Skills

SKU

Testing

Delivery Management

SAP Functional Knowledge

Service Delivery Experience

Job description

Job Description

Position: SAP Delivery Manager
Location: Remote

Primary Skills: Technical Skills - SKU, Testing, Delivery Management, SAP Functional Knowledge with Service Delivery Experience

Responsibilities:

1. Identify attrition percentages in accounts and initiate measures to reduce attrition.
2. Perform value addition activities (CIP & SIP) and implement strategies to enhance productivity.
3. Implement Profit Implementation Plan (PIP), review Budget vs. Actual costs, analyze deviations, and strategize to reduce deviations using automation and self-driven initiatives.
4. Ensure retention of accounts due for renewal and maintain high levels of customer satisfaction (ACSAT).
5. Complete all responsibilities and project deliverables within SLAs through effective team management and monthly reviews.
6. Generate account-level EE & EN revenue.
7. Absorb and train new freshers as per defined account targets.

Thanks,

Afrah Faiza

Arthur Grand Technologies Inc

Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)

Qualifications:

Additional Information

All your information will be kept confidential according to EEO guidelines.