SAP Delivery Lead - CRM & SDLC, Flexible Work

Liberty; Litchfield Park (AZ); On-site; USD 140,000 - 180,000; Full time

Benefits offered by this job

401k Plan with matching

Share purchase/match plan

Leadership Development Program

Volunteer paid days off

Health & Wellness programs

Free parking

Job summary

Algonquin Power & Utilities Corp., parent company of Liberty, seeks a seasoned leader to head SAP delivery for customer-facing solutions. You will drive SAP CX/CRM, SAP BTP/Fiori, and integrations, ensuring secure, scalable, and compliant delivery across the SDLC and cross-functional teams.

You will partner with IT Ops, business units, and vendors to deliver measurable outcomes, manage risks, and foster continuous improvement while aligning to governance standards and industry best practices.

Qualifications

• University - Bachelor Degree or equivalent.
• Expertise with SAP CX/CRM (e.g., SAP Sales/Service Cloud, Commerce Cloud), SAP BTP/Fiori, and integration patterns (CPI/PI-PO, IDoc, OData/REST).
• Deep knowledge of SDLC and portfolio/demand governance.
• Familiarity with security & privacy for customer platforms (SSO, consent/marketing permissions, data retention, SoD).
• Experience coordinating with IT Ops on shared release governance and production support handoffs.
• Preferred certifications: SAP Certified Application Associate (CX/CRM/BTP), PSPO/CSPO or SAFe POPM, ITIL 4 Foundation (or equivalents).

Responsibilities

• Own end-to-end delivery of SAP customer-facing solutions (e.g., SAP CX/CRM, SAP BTP/Fiori apps), ensuring scalability, security, compliance, and high-quality outcomes.
• Translate business goals into a clear SAP delivery roadmap, aligning epics, product backlogs, releases, and cross-team dependencies to approved business outcomes.
• Oversee the full SDLC (requirements, design, build, test, deploy, support), embedding agile and DevOps best practices.
• Run backlog and requirements processes; define non-functional requirements (availability, performance, security, usability); coordinate UAT and readiness with business owners.
• Orchestrate releases with IT Ops (shared enterprise release calendar), publish run notes, and ensure post-release stabilization.
• Track product health (usage, adoption, defects) and drive continuous improvement initiatives.
• Build strong partnerships with IT, business units, and vendor partners to ensure successful delivery outcomes.
• Establish and monitor delivery performance metrics, quality standards, and KPIs tied to business impact.
• Prepare options, estimates, and benefit cases; facilitate prioritization through Customer governance.

Skills

SAP CX/CRM

SAP BTP/Fiori

CPI/PI-PO

IDoc

OData/REST

SDLC governance

Security & privacy

Agile / DevOps

Vendor management

Education

Bachelor Degree or equivalent

Tools

SAP

CPI/PI-PO

Job description

Algonquin Power & Utilities Corp., parent company of Liberty, seeks a seasoned leader to head SAP delivery for customer-facing solutions. You will drive SAP CX/CRM, SAP BTP/Fiori, and integrations, ensuring secure, scalable, and compliant delivery across the SDLC and cross-functional teams.

You will partner with IT Ops, business units, and vendors to deliver measurable outcomes, manage risks, and foster continuous improvement while aligning to governance standards and industry best practices.