Sap Customer Relationship Management Consultant

GAC Solutions; Malvern (Chester County); On-site; USD 120,000 - 160,000; Full time

Job summary

GAC Solutions in the United States seeks an experienced SAP CS consultant to lead the configuration, support, and ongoing improvement of SAP Customer Service within an SAP S/4HANA environment. You will work across the full lifecycle from concept to implementation and support.

The ideal candidate balances stakeholder management with hands-on design, configuration, testing, and incident resolution to drive SAP-based solutions aligned with business goals.

Qualifications

• Strong SAP CS expertise with standard CS processes and configurations.
• Experience with SAP S/4HANA core Service functionality.
• Hands-on configuration and troubleshooting capabilities.
• Excellent stakeholder engagement and communication skills.

Responsibilities

• Lead support and continuous improvement of SAP CS in an SAP S/4HANA environment.
• Provide functional expertise across core SAP CS capabilities.
• Analyze business requirements and translate into SAP solutions.
• Troubleshoot complex issues with hands-on configuration, testing, and debugging.
• Collaborate with stakeholders to drive solution alignment.
• Provide design recommendations aligned with SAP best practices.
• Support incident management, root-cause analysis, and change requests.
• Mentor team members and provide leadership in delivery.

Skills

SAP CS

Billing & Pricing

S/4HANA CS

Hands-on configuration

Stakeholder management

Solution design

Analytical skills

Communication

Tools

SAP interfaces

RAR

Job description

Primary Skill Required for the Role: SAP CS - SAP Customer Service

The successful candidate will be a detail-oriented, proactive professional who can seamlessly balance stakeholder management, solution design, hands-on configuration, and support leadership. They should be comfortable operating at both strategic and execution levels, taking ownership of solutions from concept through implementation and support.

1 Key Responsibilities

• Lead the support and continuous improvement of SAP CS processes in an SAP S/4HANA environment.
• Provide functional expertise across core SAP CS capabilities, with a strong focus on standard CS processes and configurations.
• Analyze business requirements and translate them into effective SAP solutions.
• Troubleshoot complex business and system issues, including hands-on involvement in configuration, testing, and debugging activities where required.
• Collaborate with business stakeholders, project teams, and technical resources to drive solution alignment and successful implementation.
• Provide design recommendations and ensure solutions are aligned with business objectives and SAP best practices.
• Support incident management, root-cause analysis, change requests, and enhancement initiatives.
• Mentor team members and provide leadership in support and delivery activities.

2 Required Skills and Experience

• Strong functional expertise in SAP CS (Customer Service) with a deep understanding of standard CS processes and configurations.
• Excellent knowledge of Contracts, Billing and Pricing
• Experience working in SAP S/4HANA environments, with emphasis on core Service functionality rather than advanced S/4HANA-specific features.
• Demonstrated ability to work in a highly hands-on role, including configuration and troubleshooting.
• Strong analytical skills with exceptional attention to detail.
• Proven experience engaging with business stakeholders and driving solution discussions and design decisions.
• Excellent communication and collaboration skills.

3 Integration Knowledge

Strong understanding of SAP CS integration with:

• Sales and Distribution (SD)
• Financial Accounting (FI)

4 Preferred Qualifications

• Experience with SAP interfaces and integration scenarios.
• Knowledge of SAP Revenue Accounting and Reporting (RAR).
• Experience supporting complex SAP landscapes and cross-functional business processes.

5 Ideal Candidate Profile

The successful candidate will be a detail-oriented, proactive professional who can seamlessly balance stakeholder management, solution design, hands-on configuration, and support leadership. They should be comfortable operating at both strategic and execution levels, taking ownership of solutions from concept through implementation and support.