SAP Concur SME - Support

IBM

Boston (MA)

Hybrid

USD 35,000 - 53,000

Full time

8 days ago

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Job summary

IBM Consulting is seeking a SAP Concur SME to design, implement, and optimize SAP SCM solutions across industries. You will collaborate with stakeholders to gather requirements, ensure seamless integration with SAP systems and third-party tools, and troubleshoot issues to maintain data integrity and performance.

Advanced English proficiency is mandatory. The role requires strong analytical skills and experience with SAP Concur, Ariba, and S/4HANA master data management to support end-to-end

Qualifications

Advanced English proficiency is a mandatory requirement.

Responsibilities

Design, implement, and maintain SAP SCM solutions to optimize supply chain operations.
Configure and customize SAP SCM modules for processes like warehouse management and global trade.
Collaborate with business stakeholders to gather requirements and ensure seamless integration with SAP and third-party systems.
Troubleshoot issues, ensure data integrity, and monitor SAP Concur/S/4HANA interfaces for reliability.
Stay up to date with new SAP SCM features and enhancements.

Skills

SAP SCM

SAP Concur

Ariba

S/4HANA

ABAP

CPI

Advanced English

Education

Bachelor's Degree

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long‑term career development while valuing your unique skills and experiences.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a Package Specialist-SAP SCM, you will design, implement, and maintain SAP Supply Chain Management (SCM) solutions to optimize supply chain operations across industries. You will work closely with business stakeholders to gather requirements and ensure seamless integration with existing SAP systems and third‑party systems.

Your primary responsibilities will include:

Design and Implement Solutions: Design, develop, test, and implement SAP-based supply chain solutions, focusing on successful project delivery and effective integration with clients' existing systems.
Configure and Customize Modules: Configure and customize SAP SCM modules for processes like warehouse management, global trade, product development, maintenance, quality control, and supply chain collaboration.
Collaborate with Stakeholders: Work closely with business stakeholders to gather requirements and ensure seamless integration with existing SAP systems and third‑party systems.
Troubleshoot Technical Issues: Troubleshoot technical issues and ensure data integrity, accuracy, and security in SAP systems.
Stay Updated with New Features: Stay updated with new features and functionalities in SAP SCM modules, demonstrating strong technical and analytical skills.

Required education

Bachelor's Degree

Required technical and professional expertise

SCM (including Ariba) || SAP Concur SME – Support

Support end-to-end SAP Concur functionality related to expense submission and processing, including all required configuration and integrations.

Analyze incidents created on a day‑to‑day basis related to SAP Concur and S/4HANA master data and expense posting setup.

Provide root cause analysis and short‑term and long‑term solutions.

Resolve incidents within the established SLA.

Work with technical teams to analyze errors related to ABAP / CPI (Middleware).

Monitor failures in SAP Concur, AMEX GBT, and S/4HANA across all interfaces; record, analyze, and provide short‑term and long‑term solutions.

Configure and troubleshoot SAP Supply Chain end‑to‑end Newmont business processes.

Work with business teams to educate them on error resolution and prevention.

Coordinate with internal teams, including IT, Operations, and Supply Chain, to ensure technical defects are resolved and implementations run smoothly.

Support SAP releases, HRSP updates, and instance refresh activities, including regression testing.

Support UT, SIT, and UAT, including the design and execution of positive and negative test cases.

Develop and support the reporting team with their testing needs.

Prepare functional specifications for technical teams to develop custom integrations, including all relevant test cases.

Provide suggestions for development improvements to facilitate support.

Perform ticket triage, including user errors, master data fixes, training gaps, and cross‑team dependencies.

Diagnose and resolve system defects, integration errors, and module‑specific issues to ensure uninterrupted system performance with SF/CORE and SAP S/4HANA.

Advanced English proficiency is a mandatory requirement for this position.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on‑going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can‑do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates

IBM does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interview. If you receive any request for payment in the name of IBM, we strongly recommend that you do not proceed and report it immediately through the company’s official channels.

Job Title

SAP Concur SME

Job ID

128046

City / Township / Village

State / Province

Country

Mexico

Work arrangement

Hybrid

Area of work

Software Engineering