SAP EAM Support Consultant

International Business Machines Corporation; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

IBM Consulting seeks a SAP EAM/PM Support Consultant to ensure stable Asset Management and Plant Maintenance processes across IT and OT environments. You will troubleshoot defects, perform root cause analysis, and deliver timely corrective actions while maintaining service levels.

You’ll collaborate with business and technical teams, support releases and testing, and drive continuous improvement across SAP PM/EAM integrations and Maximo-related configurations.

Qualifications

• Strong expertise configuring SAP PM/EAM end-to-end business processes.
• Experience in asset-intensive industries and system integrations.
• Proven ability to monitor, troubleshoot, and resolve interface issues.

Responsibilities

• Provide end-to-end support for SAP PM processes and integrations with IT/OT.
• Lead incident management, root cause analysis, and SLA-driven support.
• Support releases, testing, and continuous improvement initiatives.

Skills

SAP PM/EAM

Incident management

Root cause analysis

Stakeholder collaboration

Process optimization

Education

Bachelor's Degree

Tools

ABAP

Middleware

Interface integrations

Job description

The SAP Plant Maintenance Support Consultant is responsible for ensuring the stability, performance, and continuous improvement of end-to-end Asset Management and Plant Maintenance business processes. This role provides functional support across the full maintenance lifecycle, including work identification, planning, scheduling, execution, monitoring, and closure. The consultant analyzes and resolves production incidents, performs root cause analysis, and delivers both immediate corrective actions and long-term solutions while meeting agreed service levels.

The role requires close collaboration with business stakeholders, technical teams, and cross-functional support groups to troubleshoot system defects, integration issues, and process-related challenges. The consultant supports SAP releases, testing activities, interface monitoring, and process optimization initiatives, ensuring seamless operations across SAP Plant Maintenance and its integrations with enterprise IT and Operational Technology (OT) systems. Additionally, the position plays a key role in user enablement, continuous improvement, functional specification development, and maintaining high-quality system performance in a complex operational environment.

In this role, you'll work in one of our IBM Consulting FutureNow Centers, where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.

Your role and responsibilities

As a managing consultant, you will serve as a client-facing practitioner working collaboratively with clients to deliver high-quality solutions and be a trusted business advisor with deep understanding of SAP Accelerate delivery methodology or equivalent and associated work products. You will lead design workshops, support business development activities and mentor and coach team members to develop their skills and knowledge. There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries.

There are opportunities for you to acquire new skills, work across different disciplines, take on new challenges, and develop a comprehensive understanding of various industries.

Your primary responsibilities include:

Provide end-to-end support for SAP Plant Maintenance processes, including inbound and outbound integrations with various IT and OT systems.

Required education

Bachelor's Degree

Preferred education

Bachelor's Degree

Required technical and professional expertise

Strong expertise supporting and configuring SAP Plant Maintenance (PM) / Enterprise Asset Management (EAM) end-to-end business processes, including work identification, planning, scheduling, execution, monitoring, and closure.

Experience providing production support in asset-intensive industries such as Mining, Oil & Gas, Energy, or Heavy Manufacturing, ensuring stable and efficient maintenance operations.

Proven experience monitoring, troubleshooting, and supporting integrations between SAP PM/EAM and IT/OT systems, ensuring interface stability and timely resolution of integration failures.

Strong ability to perform incident management, root cause analysis, defect resolution, and SLA-driven support, partnering with technical teams on ABAP, middleware, and interface-related issues.

Experience supporting releases, enhancements, testing activities, and continuous improvement initiatives, while driving user enablement and process optimization.

Preferred technical and professional experience

Maximo EAM Configuration: Experience with configuring Maximo-based Enterprise Asset Management (EAM) solutions, including designing and building workflows, data structures, and user interfaces.

EAM Solution Integration: Experience integrating Maximo-based EAM solutions with other systems and applications, ensuring seamless data exchange and interoperability.

Asset Management Best Practices: Experience applying asset management best practices and industry standards to Maximo-based EAM solutions, optimizing asset performance and maintenance.

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

All our positions are eligible for people with disabilities PwD or rehabilitated.

Important Notice to Candidates

IBM does not charge any fees or request any kind of payment from candidates to participate in its recruitment processes. This includes, but is not limited to, application fees, costs for sending documents, or any payment related to the application or interviews. If you receive any request for payment in the name of IBM, we strongly recommend that you do not proceed and report it immediately through the company’s official channels.

Job Title

SAP EAM Support Consultant

Job ID

128054

City / Township / Village

State / Province

Country

Mexico

Work arrangement

Hybrid

Area of work

Software Engineering

Employment type

Regular

Contract type

Regular

Position type

Professional

No Travel

Company

Shift

General (daytime)

Is this role a commissionable/sales incentive based position?