SAP Concur Implementation PM - GO.gov Transition Lead

Censeo Consulting Group; United States; Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Paid Vacation

Sick Leave

Flexible Work

Remote Work Opportunities

Tuition Reimbursement

Job summary

Censeo Consulting Group seeks a Customer Engagement Manager to support GO.gov and federal civilian agencies transitioning to ETS shared services. You will join the GO.gov PMO, managing a portfolio of agencies and guiding transition planning, issue resolution, and stakeholder coordination.

The ideal candidate has 5+ years in consulting or federal work, strong travel and expense knowledge, and experience with SAP Concur Travel & Expense implementations. This hybrid role offers a Washington, D.C.

Qualifications

• Bachelor's degree in business administration, public policy or related field.
• Minimum 5 years' experience in consulting, federal service, and/or related field.
• Experience supporting SAP Concur Travel & Expense implementations.

Responsibilities

• Operates as the lead point of contact for a portfolio of GO.gov customer agencies.
• Guides agency transition planning meetings and tracking of issues/resolutions.
• Coordinates responses to agency issues with the MSP and solution management team.
• Advocates for the timely and successful delivery of GO.gov solution improvements according to customer needs and objectives.
• Develops and manages customer account profiles, coordinates agency participation in GO.gov customer/user workshops, testing activities, and other coordinating meetings.
• Applies T&E or other business system project management experience to communicate and coordinate resolution to complex project issues involving technical topics including software/solution validation, business system integration, and security accreditation activities.
• Tracks progress using common project management schedule software and tracking tools for logging and reporting status on issues, actions, and risks.
• Applies waterfall and agile management methods to help agencies align plans with PMO-developed transition plans.
• Supports task planning, elaboration and re-prioritization based on new information, and adapting plans to meet project deadlines.
• Develops a gap analysis between agency requirements and GO.gov functionality to identify potential risks
• Represents the agency’s interests by promoting agency-specific needs, surfacing critical issues early, and identifying gaps in resources or information provided by GO.gov
• Appliesbusiness process re-engineering to optimize implementation of the GO.gov solution and ensure federal T&E compliance
• Defines agency’s change management and transition communication requirements and performance metrics with a focus on mitigating adoption risks and satisfying customer information needs Identify agency stakeholder groups, assess stakeholder information needs, and prepare communication planning materials outlining key messages, methods, and timing by stakeholder group
• Supports all aspects of the engagement including overseeing Technology project management, Change management and Transition Communication support, Go-Live Readiness, and User Adoption and Proficiency support.

Skills

Communication skills

Analytical thinking

Stakeholder management

Travel & Expense knowledge

Project coordination

Education

Bachelor's degree in business administration or related field

Tools

SAP Concur Travel & Expense

Job description

Censeo Consulting Group seeks a Customer Engagement Manager to support GO.gov and federal civilian agencies transitioning to ETS shared services. You will join the GO.gov PMO, managing a portfolio of agencies and guiding transition planning, issue resolution, and stakeholder coordination.

The ideal candidate has 5+ years in consulting or federal work, strong travel and expense knowledge, and experience with SAP Concur Travel & Expense implementations. This hybrid role offers a Washington, D.C.