SAP Concur Administrator — Travel & Expense Expert

Cengage Group; Providence (RI); On-site; USD 77,000 - 100,000; Full time

Job summary

Cengage is seeking a Concur Administrator to manage SAP Concur Travel & Expense across Finance, HR, IT, and Procurement. You will lead configuration, optimization, and ongoing support to ensure compliant, user-friendly expense workflows.

As the subject-matter expert, you will maintain integrations with ERP systems, support corporate card programs, and develop reports and analytics to drive cost savings and process improvements.

Qualifications

• Bachelor's degree or equivalent in a related field.
• Over 5 years of experience coordinating, managing, or supporting SAP Concur Travel & Expense.
• Strong experience configuring Concur Expense, Concur Travel, and Concur Reporting.
• Experience integrating Concur with ERP financial systems (SAP).
• Direct experience managing corporate card programs, credit card feeds, reconciliation, and payment processing.
• Experience supporting travel booking tools, Travel Management Companies (TMCs), and Concur Travel preferred.
• Knowledge of expense management processes, reimbursement workflows, receipt management, and travel compliance requirements.
• Experience with Travel, Expense, Request, Reporting, ExpenseIt, TripIt, and related Concur solutions.

Responsibilities

• Act as the main administrator and technical lead for the SAP Concur Travel & Expense platform.
• Configure and coordinate users, roles, expense categories, forms, workflows, policies, audit rules, travel settings, and reporting structures.
• Coordinate approval workflows and travel policies in alignment with company guidelines and compliance requirements.
• Perform system maintenance, testing, upgrades, and configuration changes following established guidelines.
• Monitor system performance, troubleshoot issues, and optimize configurations to improve efficiency and user experience.
• Maintain integrations between Concur and ERP, HR, payroll, and financial systems, including expense data feeds and payment handling.
• Support corporate card programs, including credit card feeds, reconciliation, clearing procedures, and managing exceptions.
• Build, customize, and maintain reports, dashboards, and analytics within Concur.
• Examine travel and expense spend data to identify trends, uncover compliance risks, and find cost-saving opportunities.
• Explore approaches to optimize travel and expense management through system automation and refinements.
• Act as the primary liaison between business partners and technical teams for Concur-related projects.
• Offer knowledge on travel and expense guidelines, policy formulation, reimbursement procedures, and adherence requirements.
• Resolve system problems and work alongside SAP Concur support and internal IT groups when needed.
• Develop user guides, training materials, and documentation.
• Conduct training sessions for employees, managers, and administrators to promote system adoption and policy compliance.
• Support onboarding of new users and provide ongoing mentorship related to expense reporting, travel booking, mobile applications, and corporate card processes.
• Ensure data integrity across Concur and connected systems.
• Implement and maintain expense policies, audit rules, and controls to detect and prevent non-compliant transactions.
• Conduct periodic audits to ensure accurate reporting, policy adherence, and approval compliance.
• Support regulatory, internal audit, and financial reporting requirements.
• Maintain effective oversight of travel and expense procedures along with corporate card programs.

Skills

Concur administration

Concur configuration

Concur reporting

ERP integration

Corporate card management

Travel booking tools

Expense management

Travel compliance

Concur solutions

Education

Bachelor's degree

Equivalent experience considered

Tools

SAP

ERP systems

Job description

Cengage is seeking a Concur Administrator to manage SAP Concur Travel & Expense across Finance, HR, IT, and Procurement. You will lead configuration, optimization, and ongoing support to ensure compliant, user-friendly expense workflows.

As the subject-matter expert, you will maintain integrations with ERP systems, support corporate card programs, and develop reports and analytics to drive cost savings and process improvements.