SAP Business Process Leader: Enterprise Governance

Delta Faucet; Indianapolis (IN); On-site; USD 121,000 - 191,000; Full time

Benefits offered by this job

Culture of inclusion and diversity

Wellbeing & benefits programs

Learning & Development access (LinkedI

Social impact & volunteer programs

Job summary

Delta Faucet Company seeks a seasoned Manager of SAP Business Process Management to own governance, demand, and continuous improvement across finance, order-to-cash, procure-to-pay, and product management. You will lead cross-functional forums, evaluate enterprise-wide impacts, and ensure SAP evolves as a scalable enterprise platform.

You will guide a team of professionals, manage staff augmentation and AMS partners, and drive enterprise-wide CI initiatives.

Qualifications

• Bachelor’s degree in Information Systems, Business, a related field, or equivalent work experience required.
• 7+ years of experience leading cross-functional teams.
• Broad SAP business fluency across finance, order-to-cash, procure-to-pay, and product management.
• Demonstrated experience with SAP demand management, release planning, and continuous improvement in a run-the-business context.
• Strong knowledge of IT Service Management (ITSM) frameworks, including incident, change, release, and problem management.
• Experience driving continuous improvement initiatives, with working knowledge of Lean, Six Sigma, or equivalent process improvement frameworks.
• Proficiency in operational governance, including SOP management, process documentation, and training enablement.
• Familiarity with automated testing and regression validation practices in enterprise SAP environments (Tricentis Tosca or similar).
• Exposure to SAP Fiori and modern SAP user experience adoption preferred.
• Relevant certifications and experience preferred, such as SAP Activate, ITIL 4, Lean Six Sigma, or prior involvement in an SAP RISE transition.

Responsibilities

• Serve as SAP Business Platform Owner, partnering with the Manager, Enterprise Technical Operations to steward SAP as an enterprise platform — including strategy, roadmap, evergreen platform evolution, demand, and continuous improvement.
• Own end-to-end business process governance for SAP, including business process design guardrails, cross-functional impact assessment, and standardization across finance, order-to-cash, procure-to-pay, and product management.
• Lead SAP demand management across enhancements, standard changes, mini‑projects that fall between changes and the formal IT project portfolio, and continuous improvement ideas — including intake, evaluation, prioritization, orchestration, and assessment of enterprise-wide impacts across processes, systems, and integrations. Balance business priorities, resource capacity, risk, and value realization.
• Facilitate cross-functional planning forums, including the Demand Planning Council, RTB/Sustainment Planning, and Release Planning, in co-ownership with the Manager, Enterprise Technical Operations.
• Serve as the business-facing point of accountability for SAP incidents and issues, ensuring clear, timely communication to affected business functions and stakeholders during resolution.
• Own the SAP end-to-end business process test catalog and advance business process test coverage and automation maturity on Tricentis Tosca (with AMS executing regression coverage). Maintain SAP process knowledge, SOPs, and Solution Sustainment training libraries. Participate in UAT to support the transition of new capabilities into operational support.
• Drive day-to-day continuous improvement across SAP business processes, curating and prioritizing CI ideas in partnership with the Manager, Enterprise Technical Operations.
• Lead and develop a high-performing team of business process and solution professionals spanning internal staff, staff augmentation resources, and AMS partners, providing mentorship, stretch opportunities, and continuous learning to grow individual and team capability.
• Own the enterprise staff augmentation partner relationship, including capacity planning, resource sourcing, onboarding, and continuity of knowledge. Fulfill staff augmentation demand for SAP business process operations directly, and for broader IT needs including project work and non-SAP skill sets as identified through the monthly portfolio planning process.
• Manage the operating budget for SAP business processes and operations, including technology renewals and support investments.
• Partner with VRO on vendor performance and accountability across AMS and staff augmentation partners.

Skills

SAP Business Fluency

Cross-functional Leadership

Process Governance

Continuous Improvement

ITIL Knowledge

Stakeholder Communication

Training Enablement

SOP Management

Facilitation Skills

Analytical Thinking

Education

Bachelor's degree in Information Systems/Business

Tools

Tricentis Tosca

SAP Fiori

ITIL 4

Job description

Delta Faucet Company seeks a seasoned Manager of SAP Business Process Management to own governance, demand, and continuous improvement across finance, order-to-cash, procure-to-pay, and product management. You will lead cross-functional forums, evaluate enterprise-wide impacts, and ensure SAP evolves as a scalable enterprise platform.

You will guide a team of professionals, manage staff augmentation and AMS partners, and drive enterprise-wide CI initiatives.