SAP AMS Senior Consultant

Stefanini; United States; Remote; USD 80,000 - 110,000; Full time

Job summary

Join a forward-thinking company as a Senior Application Management Services Consultant for SAP IS-Retail, where you'll be the functional escalation point for complex issues across a dynamic S/4HANA landscape. This role involves safeguarding critical business processes, driving root-cause analysis, and delivering enhancements while ensuring compliance with SLAs. You'll collaborate with various teams to optimize processes and mentor junior analysts. If you're passionate about retail technology and eager to make a significant impact, this opportunity is perfect for you!

Benefits

Flexible working hours

Health insurance

Remote work options

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• 8+ years of SAP functional experience, with 5+ in SAP IS-Retail.
• Proven expertise in core Retail areas like Pricing & Promotions.
• Experience with ITSM tools and meeting SLA targets.

Responsibilities

• Resolve L2/L3 incidents for IS-Retail modules within SLAs.
• Analyze ticket trends and recommend process automation.
• Mentor junior analysts and perform quality reviews.

Skills

SAP IS-Retail

Problem Management

Fiori Troubleshooting

Integration Knowledge (SD, MM, FI)

Debugging/Basic ABAP

ITIL Foundation

ServiceNow

Fluency in English

Education

Bachelor's degree in Information Systems

SAP Certified Application Professional

Agile/Scrum or PMP certification

Tools

ITSM tools (ServiceNow, Remedy)

ChaRM

Job description

Job Description

As the Senior Application Management Services (AMS) Consultant for SAP IS-Retail you are the functional escalation point for Level-2 / Level-3 incidents, problem management and continuous-improvement changes across our S/4HANA / ECC Retail landscape that supports more than 100 stores and multiple digital channels in the Europe region.

You will safeguard business-critical processes such as Merchandise Distribution, Pricing & Promotions, POS data processing and Omnichannel inventory by resolving complex issues, driving root-cause elimination, delivering minor enhancements and coaching junior analysts while ensuring SLA, audit and security compliance.

Key Responsibilities:

Run & Maintain

• Resolve L2/L3 incidents and service requests for IS-Retail modules (MM-PUR, MM-IM, SD, Retail Pricing, Promotions, Allocation, POSDTA, CAR, etc.) within agreed SLAs.
• Perform deep-dive root-cause analysis, propose permanent fixes, document knowledge articles and prevent recurrence (Problem Management).
  * Monitor critical batch jobs (listing, end-of-day, inventory, POS inbound, IDoc queues) and interface health (PI/PO, CPI, MQ, Kafka).

Minor Enhancements & Change Releases

• Capture business requirements, write Functional Specifications, configure and test small/medium CRs (pricing tactics, new sites, new article hierarchies, promotion types, markdown rules, stock-transfer scenarios).
• Coordinate with ABAP/Fiori, Integration and Basis teams; manage transports through ChaRM / CTS+; execute regression testing during quarterly releases or Support Package stacks.
• Process & System Optimization
• Analyze ticket trends and KPIs; recommend process automation (Fiori Retail apps, BTP extensions, CAR POSDTA 3.0, MIM, OAA).
• Benchmark new S/4HANA Retail for Merchandise Management features and plan value-realization road-maps (e.g., Advanced Returns, Unified Demand Forecast, Replenishment).
• Lead continuous-improvement workshops with Buying, Merchandising, Supply-Chain, Store Ops and e-Commerce teams.

Governance, Compliance & Security

• Enforce ITIL v4 processes (Incident, Problem, Change, Release, Knowledge, Service Levels).
• Ensure audit readiness (SOX, GDPR, PCI-DSS) by maintaining proper change controls, authorizations (Fiori/RFC), master-data governance and evidence packs.
• Participate in disaster-recovery drills and major incident bridges; provide RCA and corrective-action reports to management.
• Collaboration & Leadership
• Mentor junior support analysts; perform quality reviews on tickets and documentation.
• Liaise with SAP, third-party vendors and integration partners to resolve OSS messages and interface issues.
• Support pre-sales or service expansion activities (effort estimation, solution walkthroughs).

Core Functional Scope

• Master & Foundation
  Article, Site, Merchandise Category/Hierarchy, Listing, Allocation & Assortment.
• Retail Pricing (VKP/VKS), Markdown, Promotions (WAKT/WAKH), Bonus Buy.

Procurement & Replenishment

• Retail Purchasing, Vendor Collaboration, Allocation Tables, Distribution Profiles, Store Order and Cross-Docking, F&R/Fashion Allocation integration.

Sales & Store Operations

• POSDTA / TPOM / CAR Inbound & Outbound, Sales Audit, Stock Ledger, Returns, Omnichannel ATP/OAA, Gift Cards & Loyalty.

Inventory & Logistics

• Inventory Management, Physical Inventory, Site-to-Site STOs, Merchandise Distribution (VD, VSD).
• Integration with EWM/TM or third-party WMS.

Analytics & Digital

• SAP CAR (POSDTA, Unified Demand Forecast, SAP Analytics Cloud), BW/4HANA reporting, Fiori Apps, BTP extensions.

Required Skills & Experience

• 8 + years total SAP functional experience, at least 5 + in SAP IS-Retail AMS or production support.
• Proven expertise configuring and supporting at least three core Retail areas (Article/Site Master, Pricing & Promotions, Merchandise Distribution, POSDTA/CAR, Allocation, Markdown, Omnichannel).
• Minimum one S/4HANA Retail or Fashion Management support engagement (1909 or later preferred).
• Hands-on in debugging/basic ABAP (tables, BADIs, user-exits, IDocs) and Fiori troubleshooting.
• Strong integration knowledge with SD, MM, FI, EWM/TM, CAR, 3rd-party POS, e-commerce platforms.
• Demonstrated track record meeting SLA and availability targets in high-volume retail environments (Black Friday, Holiday peaks).
• Experience with ITSM tools (ServiceNow, Remedy, Solution Manager ITSM) and ChaRM.
• ITIL Foundation certified (or commitment to certify within 6 months).
• Fluency in English; additional major EMEA language(s) (German, French, Spanish, Arabic, Polish etc.) highly desirable.
• Eligibility to work in the EU/EMEA and participate in on-call rotations.

Education & Certifications

• Bachelor"s degree in Information Systems, Supply-Chain, Business, Engineering or equivalent.
• SAP Certified Application Professional - SAP S/4HANA for SAP Retail for Merchandise Management or ECC IS-Retail (desired).
• Agile/Scrum, Prince2 or PMP certification advantageous.

Job Requirements:

What"s next: It"s best to apply today, because job postings can be taken down and we wouldn"t want you to miss this opportunity. In case you need further information, just send us a message at [e-mail] and we"ll be happy to assist! The preceding job description had been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties and responsibilities required of employees assigned to this job. Diversity & Inclusion Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you! About us We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 70 offices located throughout the world. We have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities. Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us! Learn more about us on www.stefanini.com and join us on LinkedIn, Facebookand Instagramwhere we regularly post insights from our colleagues. We want to inform you that there are currently scams targeting job seekers by falsely using our company"s name, Stefanini. We sincerely apologize for any confusion or inconvenience this may have caused. Please remember that legitimate job offers from Stefanini will always come through official channels, including direct communication with our trained recruiters. If you receive any unsolicited messages requesting payment or personal information, please disregard them. If you suspect you"ve been targeted, please contact us immediately at [e-mail] for verification. Key Points to Remember: * Legitimate job offers only follow interviews conducted with our hiring managers or clients. * We will never ask for payment at any stage of the recruitment process. Stay vigilant and feel free to reach out for verification. Your safety and security are our top priorities. Thank you for your understanding and cooperation. #LI-Remote