Sanctuary Visitor Concierge – Part-Time, Year-Round

Mass Audubon; Marshfield (MA); On-site; USD 26,000 - 29,000; Part time

Benefits offered by this job

Vacation time

Paid holidays

Job summary

Mass Audubon, North River Wildlife Sanctuary in Marshfield, MA, is seeking a part-time Visitor Services Representative I to welcome visitors, register guests, and provide orientation to the sanctuary. Responsibilities include directing visitors, answering questions about events, and promoting Mass Audubon memberships.

The role emphasizes excellent customer service, strong communication, and the ability to work with staff and volunteers.

Qualifications

• Must be at least 18 years of age.
• Excellent people skills and enthusiasm for a team working environment.
• Organized with strong written and verbal communication skills.
• Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services.
• Office skills, including computer, copier, scanning, and phone system.
• Experience with varied computer software programs (Office 365, Outlook, Word, Excel).
• A demonstrated ability to work well with other staff, volunteers, and community representatives, as well as independently when necessary.
• CPR/First Aid Certification or willingness to get certification.
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion.

Responsibilities

• Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in general
• Answer phone calls/monitor voice mails and provide information, guidance and direction
• Assist regional registrar with program registrations
• Update visitor signage, brochures and bulletin board information
• Understand and promote membership opportunities
• Use a point-of-sale system and credit card machine for sales and admissions.
• Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures
• Handle opening and closing procedures including end-of-day register sales tallying
• Work with Office Manager to facilitate delivery of cash, checks, invoices, and other related or essential materials to the Regional Operations Manager.
• Work with Property staff to monitor outdoor exhibits, walking paths and building conditions
• Provide visitor services duties at other sanctuaries within region where necessary
• Assist during peak periods such as holiday weekends and special events.
• Attend meetings and trainings when requested

Skills

Excellent people skills

Strong communication

Sales orientation

Teamwork

Customer service

Education

Associate's degree or equivalent experience

Tools

Office 365

Outlook

Word

Excel

Copier/Scanner/Phone system

Job description

Mass Audubon, North River Wildlife Sanctuary in Marshfield, MA, is seeking a part-time Visitor Services Representative I to welcome visitors, register guests, and provide orientation to the sanctuary. Responsibilities include directing visitors, answering questions about events, and promoting Mass Audubon memberships.

The role emphasizes excellent customer service, strong communication, and the ability to work with staff and volunteers.