Seasonal Visitor Services Host — Welcoming Guests & Programs

Mass Audubon; Easthampton (MA); Hybrid; USD 26,000 - 29,000; Part time

Job summary

Mass Audubon is seeking a Visitor Services Representative I on a per diem basis at Arcadia Wildlife Sanctuary in Easthampton, MA. The role focuses on greeting visitors, guiding them through the sanctuary, assisting with registrations, and promoting Mass Audubon memberships.

Responsibilities include handling inquiries, operating the cash register, coordinating with volunteers and staff, and supporting event coverage during peak periods while ensuring a welcoming, safe visitor experience.

Qualifications

• Must be at least 18 years of age.
• Excellent people skills and enthusiasm for a team working environment.
• Reliable and available to work summer weekends.
• Organized with strong written and verbal communication skills.
• Strong desire to achieve results in meeting sales goals and demonstrated ability to effectively promote goods or services.
• Office skills including computer, copier, scanning, and phone system.
• Experience with varied computer software programs (Office 365, Outlook, Word, Excel).
• A demonstrated ability to work well with other staff, volunteers, and community representatives as well as independently when necessary.
• Ability to relate to a diverse range of people and exercise cultural competence and inclusion.

Responsibilities

• Greet and provide information to members, visitors, and guests regarding visitor center, sanctuary, trails, programs, and Mass Audubon in general.
• Answer phone calls, monitor voice mail, and provide information, guidance and direction.
• Assist with program registrations.
• Update visitor signage, brochures and bulletin board information.
• Understand and promote membership opportunities.
• Use a cash register and credit card machine for sales and admissions.
• Monitor radio and be prepared to serve as primary communication point-of-contact in case of emergency per standing policies and procedures.
• Handle opening and closing procedures including end-of-day register sales tallying.
• Work cooperatively with volunteers.
• Work with Property staff to monitor trail and parking lot conditions.
• Attend meetings and trainings when requested.
• Assist in cleaning and sanitation.
• Periodically may be asked to work from greeting table outdoors during special events, etc.
• Assist as needed during peak periods such as holiday weekends or special events.
• Monitor visitor areas at Arcadia Wildlife Sanctuary

Skills

People skills

Team collaboration

Reliable

Communication

Sales orientation

Office skills

Education

Associate's degree or equivalent experience

Job description

Mass Audubon is seeking a Visitor Services Representative I on a per diem basis at Arcadia Wildlife Sanctuary in Easthampton, MA. The role focuses on greeting visitors, guiding them through the sanctuary, assisting with registrations, and promoting Mass Audubon memberships.

Responsibilities include handling inquiries, operating the cash register, coordinating with volunteers and staff, and supporting event coverage during peak periods while ensuring a welcoming, safe visitor experience.