San Francisco, CA - Service Agent

Fountain; San Francisco (CA); On-site; USD 35,000 - 48,000; Full time

Benefits offered by this job

Healthcare coverage

401(k)

Job summary

Alto is seeking a Service Agent in California to support our luxury SUV fleet. You’ll handle interior and exterior cleaning, vehicle inspections, fueling, and logistics to keep cars ready for drivers and passengers.

Based at our Los Angeles hub with occasional dealership runs, you’ll move vehicles, assist with basic maintenance, and ensure safety and quality. Candidates must be 25+, have a CA driver’s license, pass background/drug checks, and be ready for irregular hours.

Qualifications

• Must be 25 years of age or older.
• Must have a valid California Driver's License.
• Must pass a background check and drug screen.
• Must have a clean driving record and be comfortable moving vehicles in tight spaces.
• Comfortable using mobile apps and web-based tools for fleet tracking.

Responsibilities

• Execute high-quality interior and exterior cleaning of our luxury SUV fleet.
• Conduct vehicle inspections to ensure all safety and aesthetic standards are met.
• Manage vehicle logistics, including fueling, charging, and staging cars for driver pick-up.
• Move cars around the Ops center, and transport vehicles to service partners. Drive and handle all cars responsibly to ensure damage prevention.
• Perform minor maintenance tasks, such as changing batteries or filling up on oil or other fluids.
• Maintain a clean and organized workspace at our Los Angeles operations hub.
• Drive off-site to run dealership errands when required

Skills

Attention to detail

Communication skills

Flexibility

Driver's license

Mobility lifting

Fleet app proficiency

Tools

Fleet tracking apps

Job description

Alto Service Agent | Luxury Fleet Maintenance & Operations

As a Service Agent at Alto, you are the backbone of our operations. You’ll ensure our luxury fleet of SUVs is clean, fueled, and ready to provide a 5-star experience for our passengers. Join us as a W-2 employee and grow your career in automotive operations!

Pay and Benefits

• Competitive Pay: Hourly pay starts at $20.00/hr, with opportunities for performance-based increases.
• Comprehensive Benefits: Healthcare coverage for full-time employees, including dental and vision, and a 401(k) with up to 4% company match.

Key Responsibilities

• Execute high-quality interior and exterior cleaning of our luxury SUV fleet.
• Conduct vehicle inspections to ensure all safety and aesthetic standards are met.
• Manage vehicle logistics, including fueling, charging, and staging cars for driver pick-up.
• Move cars around the Ops center, and transport vehicles to service partners. Drive and handle all cars responsibly to ensure damage prevention.
• Perform minor maintenance tasks, such as changing batteries or filling up on oil or other fluids.
• Maintain a clean and organized workspace at our Los Angeles operations hub.
• Drive off-site to run dealership errands when required

Qualifications

• Must be 25 years of age or older.
• Must have a valid California Driver's License.
• Must pass a background check and drug screen.
• Must have a clean driving record and be comfortable moving vehicles in tight spaces.
• Strong attention to detail and a "no-task-is-too-small" attitude.
• Working knowledge of basic car maintenance would be advantageous, but is not required.
• Excellent communication and interpersonal skills.
• Willing to work irregular business hours, including evening hours, weekends, and holidays.
• Comfortable using mobile apps and web-based tools for fleet tracking.
• Capable of standing, walking, and bending for extended periods.
• Able to lift and carry up to 50 pounds frequently.
• Comfortable working in various weather conditions (indoor/outdoor).

Americans with Disabilities Act (ADA)

The above statements cover what are generally believed to be principal and essential functions of the job. Specific circumstances may allow or require some incumbents assigned to the job to perform a different combination of duties.

EEO Statement

Alto is committed to equal employment opportunities for all employees and applicants. We prohibit discrimination and harassment based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity, or any other characteristic protected by law. This policy applies to all aspects of employment, including recruitment, hiring, placement, promotion, termination, compensation, and training. Alto participates in E-Verify to confirm your authorization to work in the U.S.