San Diego Switchboard Operator Part-time Shifts

Iaw, Inc.; San Diego (CA); On-site; USD 20,664 - 27,552; Part time

Job summary

A telecommunications service provider is seeking a part-time Telephone Operator in San Diego, California. The role involves managing incoming calls, routing them efficiently, and responding to emergency situations. Candidates must have 1-2 years of experience, preferably with a high school diploma or equivalent work experience. Strong customer service and communication skills are essential. The position offers flexibility with approximately 20 hours of work per week, across various shifts.

Qualifications

• 1-2 years of experience as a Telephone Operator.
• Ability to manage incoming calls under pressure.
• Ability to monitor and log telephone equipment issues.

Responsibilities

• Answer and process all incoming calls professionally.
• Route calls appropriately within the facility.
• Respond to emergencies using provided protocols.
• Maintain a record of calls and equipment malfunctions.

Skills

Telephone operation

Customer service

Communication skills

Problem-solving

Education

High school diploma or equivalent

Associate's degree (preferable)

Job description

Description

IAW is seeking Part- Time Coverages

1st Part-Time Coverage Needed: Sunday 3:00pm-11:00pm / Fill in Coverage

Weekday / Midday 4 hours

Works approximately 20 hours per week / 3-4 days per week

2nd Part-Time Coverage Needed

Day Shift 8:00am-4:00pm

Works approximately 20 hours per week / 3-4 days per week

Responsibilities

The Candidate shall answer and process all incoming calls.

• The Candidate shall answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crises periods. Calls shall be answered in priority order.
• The Candidate shall receive incoming calls shall be routed appropriately throughout the facility.
• The Candidate shall receive collect calls, only if authorized and obtain and record time and charges.
• The Candidate is responsible for immediate, professional responses to and recording the following: emergency alarms, codes, bomb threats, fires and disasters. They shall also be required to receive and transmit over two-way radios.
• The Candidate shall follow instruction if a bomb threat is received. Written procedures and formats for this type of reporting are currently established in the telephone office.
• The Candidate is responsible for ensuring that no unauthorized long-distance calls are made, and no unauthorized collect calls are accepted.
• The Candidate shall utilize the facility radio, overhead paging, pocket paging, and code-paging systems as required.
• The Candidate shall assist in placing various types of outgoing calls and coordinating and patching through one or more stations when necessary.
• The Candidate shall assist facility staff and patients, when necessary, in placing calls. Calls shall include, but are not limited to, commercial and Federal Telecommunication Systems (FTS) calls.
• The Candidate shall politely, efficiently and in a friendly manner explain to users why calls cannot be completed as requested, if and when a situation of this type arises.
• The Candidate shall maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service.
• Upon request of callers, the candidate shall verify telephone equipment malfunctions and report them to Information Resources Management Service (IRMS) via ticket.
• The Candidate shall create Log Sheets and monitor each for completion.
• The Candidate shall meet the Utilization Review Accreditation Committee (URAC) standards.

Requirements

• Citizenship Requirement: US Citizenship
• Education and Qualifications: High school / associate’s degree or equivalent work experience.
• Minimum Required Skills/Experience: 1-2 years of experience as Telephone Operator.
• Ability to assume the responsibility for placing a variety of special long distance calls (e.g., conference calls, collect calls, appointment calls) over varied circuits or routings, or performing information operator work, requiring knowledge of the organizational units and major functions of a large multi-division organization.
• Ability to meet and deal with people from a variety of backgrounds with varying levels of understanding, work under pressure and stressful conditions and adapt to changing work conditions.
• Must meet URAC Standards for abandonment rate and speed to answer.